Achieving a Compassionate, Person-Centered Organization by Design #PXTOGETHER -CALL for CASE STUDIES VALUE & IMPACT of PATIENT EXPERIENCE
In 2011, executives at Adventist Health Howard Memorial were planning for construction of a new hospital building expected to open in 2015. They recognized the need to involve the staff and community in reassessing their organization’s culture so they could develop a comprehensive plan for matching the positive changes in the physical environment with a deliberately designed organizational culture of compassion, excellence and engagement.
Related content
-
Patient Family & Community Engagement
Storytelling with a Purpose
By Rosie Bartel Is your Patient and Family Advisory Council (PFAC) unsure how to regroup after COVID? Worse yet, has your organization lost its PFAC completely? If so, this is a perfect time to look at the role of a Patient and Family Advisor (PFA) in new ways. As you begin to rebuild or reboot
Learn more -
Patient Family & Community Engagement
What Matters to Patients? An ACO Patient Experience Pilot Program
With the assistance of a grant from The Beryl Institute, Southwestern Health Resources designed a patient experience program that would tailor to the specific needs of individual providers and practices.
Learn more -
Environment & Hospitality | Patient Family & Community Engagement
Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings has a financial impact on the institution and an emotional impact on patients and families. “Where are my things?” shares a collection of best practices for managing personal belongings in hospitals and transforming the human experience in healthcare.
Learn more