The Art of the E-Visit – One Provider’s Journey into Exploring and Defining
Published August 27, 2020
This case study provides a description of programming options developed to respond to a public health crisis. Specific interventions are identified along with preliminary outcomes. It also discusses the disruption of human connection and patient isolation during the COVID-19 pandemic.
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Environment & Hospitality
Prioritizing Patient Rest: Our Response to the New HCAHPS Restfulness Questions
Published June 24, 2025

By Melvin Carrillo, MBA, BSN, RN, CPXP Manager, Patient Experience The Queen’s Medical Center On January 1, 2025, CMS updated its HCAHPS survey—including three questions focused on restfulness during a hospital stay. With these updates, we saw a timely opportunity to reexamine how we support healing environments across our system in Honolulu, HI. At The
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Environment & Hospitality
Ensuring Peace of Mind: 7 Elements All Lost Belongings Policies Should Include
Published August 11, 2024

By Gabriel Bolivar, Maui Health and Hope Ursy, Wellstar MCG Health On behalf of the Lost Belongings Workgroup of the Patient Advocacy Community This PX blog is the first of a series to build on the content from “Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals,” a handbook for those managing
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Environment & Hospitality | Patient Family & Community Engagement
The Sunrise Association Wheels Up! Program: Bringing the Joys of Childhood to Hospitalized Cancer Patients
Published October 5, 2023

Complimentary – It’s hard to just be a kid when you’re battling cancer. Carefree moments of joy seem out of reach. Solving that problem was the impetus behind the Sunrise Association which has been providing summer day camps for children with cancer and their siblings since 2006. Faced with COVID lockdowns, the Sunrise Association developed
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