Improve Rounding Efficiency to Accelerate Performance Excellence and Enhance the Patient Experience
Inefficient rounding not only takes valuable nursing time away from patient care, but also may limit the ability to glean important insights and opportunities for improvement from patient inputs gathered. After a review of providers, the Mayo Clinic team established an innovation partnership with a Minnesota-based patient experience company to automate, schedule, and coordinate all rounding activity.
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QR Codes in the ED: A Digital Tool for Improving Experience
Stanford Health Care replaced a traditional survey with a digital tool to capture patient feedback in the ED. Strategic placement of signs with a QR Code gives patients a hassle-free and user-friendly way to share anonymous feedback about their care. In this case study, the author describes how the tool allows them the opportunity to
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