A Framework for Improving Parent Satisfaction with the Inpatient Pediatric Admission Process

The Aga Khan University Hospital (AKUH) developed a process to iimplement a communication and accountability strategy to engage all relevant hospital staff with whom the family interacts during the child’s admission process, hence improving their satisfaction with the service quality and improving patient experience.
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Environment & Hospitality | Patient Family & Community Engagement
Reading2Connect®: An Innovation to Improve the Social-Emotional Wellbeing of Long-Term Care Residents
Supported by a grant from The Beryl Institute, Ascension Senior Living set out to quantitatively measure if they could improve wellness and well-being for residents living with dementia through reading activities that promote social interaction. By implementing the Reading2Connect Social Engagement Program, long-term care residents at Ascension found greater quality of life through illustrated books
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Environment & Hospitality | Patient Family & Community Engagement
Integrating Recreational Art Activities into the Patient Experience
This research study explores the impact of recreational art activities on the human experience of hospitalized patients. With funds awarded through The Beryl Institute’s Grant Program, University of Maryland St. Joseph Medical Center launched Heart Cart, a painting program for inpatients. Reaction to the initial pilot from cardiac surgery patients was so positive, the art
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Environment & Hospitality | Staff & Provider Engagement
Lost Belongings Workgroup (November 15, 2023)
1pm ET / 12pm CT / 11am MT / 10am PT –The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices.
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