Patient Family & Community Engagement

You Can’t Come In With The Same Walk

Published September 9, 2019

Police officers are trained to keep a community safe. But what if that community is within the walls of a hospital? Listen to two police officers with a passion for working in healthcare.
It takes a wide variety of professionals to ensure a positive patient experience. One vital role within healthcare, that often goes under appreciated, is law enforcement officers, who have chosen to work within the walls a healthcare setting. The individuals in this podcast have a lot to share about how they fit into the fabric of healthcare and how they can provide a model for engaging patients and families with compassion and integrity. We are excited to share the voices of Officer Graham and Officer Salinas, two extraordinary Humans in Healthcare.

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Partnering for Safety: Engaging Patients and Families in Safety Practices

Published April 23, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – This session takes a deeper dive into how organizations can actively engage patients, families, and care partners in patient safety efforts. Participants will explore approaches for incorporating patient and caregiver input into safety reporting, safety signals, and improvement initiatives, including patient-reported safety events,
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Culture & Leadership | Patient Family & Community Engagement

Ambulatory Care Community Connection Call – Rounding Best Practices

Published October 29, 2025

While rounding is a well-established practice in acute care, ambulatory leaders continue to voice the need for similar approaches in outpatient settings. Rounding, whether with patients, staff, or both, can play a vital role in improving communication, engagement, and overall experience. Join the Ambulatory Care Community for a conversation on current rounding practices in ambulatory
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Patient Family & Community Engagement

“Psychosocial Dimensions of Living with Hep B: Notes from the Field The Lived Experience of a Mother Raising a Daughter with Hepatitis B”

Published August 8, 2025

What follows is based on the interweaving of three points of view each of which contributes to an understanding of the experience of living with Hepatitis B: (i) as the mother of a daughter who was diagnosed with HBV at 5 months and who still, at age 22, carries traces of the surface antigen in
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You Can’t Come In With The Same Walk

Related content

Partnering for Safety: Engaging Patients and Families in Safety Practices

Ambulatory Care Community Connection Call – Rounding Best Practices

“Psychosocial Dimensions of Living with Hep B: Notes from the Field The Lived Experience of a Mother Raising a Daughter with Hepatitis B”

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You Can't Come In With The Same Walk