Just Roll With It
Listen to the journey of one Occupational Therapist who made a transition in her career path due to burnout and learn about what practices she believes we need to implement today to improve the staff and clinician experience. It’s now widely understood that burnout is an epidemic among healthcare professionals, but how often do we focus our attention on non-physician clinicians to understand their reasons for burning out? Allison Chrestensen shares her personal journey as an Occupational Therapist and a PX professional focused on broadening the conversation to support all clinicians struggling with today’s healthcare challenges.
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Elevating Experience
The pandemic generated unprecedented personal and financial pressures within the healthcare industry. Given this environment, there is a need for clarity and alignment around where and how experience fits into the strategy going forward. This webinar provides a human-centered viewpoint along with a business case for embracing a contemporary approach to experience as a powerful
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Developing an Interactive Behavioral Based Training Program
This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities, will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling and staff and patient feedback to “connect the dots” in the human
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Staff & Provider Engagement
Creating a Feedback Culture: Building a Workforce that can Effectively Manage Patient Feedback
Managing patient feedback effectively is a unique skill requiring specific competencies to resolve patient concerns. In this case study, a large integrated system in Canada developed a training program so staff could acquire the necessary competencies to master the art of responding to patients with compassion and empathy.
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