Improving the PX in Medical Groups, Clinics and Physician Practice
Jason A. Wolf, Ph.D., President, The Beryl Institute
Barbara Lewis, MBA, Founder, Joan’s Family Bill of Rights
Panelists include:
Adrienne Boissy, MD, MA, Director of the Center for Excellence for Healthcare Communication, Cleveland Clinic
Bethany Copley, Senior Director, Service Excellence, Banner Medical Group & Banner Health Network
John Fasolino, MD, Co-Director of Communication in Healthcare Workshops, Mayo Clinic Arizona
In this webinar, we will discuss the key findings found in the paper, Voices of Physician Practices and Medical Groups: Exploring the State of the Patient Experience. Learn what medical groups and physician practices are doing to improve the patient and family experience. Understand what’s working, where groups have faced challenges, and what they have done to address these issues. Discover proven practices, structure and culture for achieving strong CG-CAHPS scores. The session will engage participants in both content from the paper and a panel of experts.
Related content
-
Culture & Leadership | Staff & Provider Engagement
A Toolbox for Work-Life Balance
2pm ET / 1pm CT / 12pm MT / 11am PT – Do you ever feel like you live at work? Do you have a difficult time getting in enough “ME Time” to balance work and life? In this webinar, we will consider some of our roadblocks that get in our way and identify techniques
Learn more -
Culture & Leadership | Staff & Provider Engagement
Interconnectedness of the Human Experience: Building a Unified Vision for Healthcare Leadership
Join Press Ganey for a transformative webinar on the “Interconnectedness of the Human Experience: Building a Unified Vision for Healthcare Leadership.” Discover how human experience is intricately linked to patient experience, organizational strategy, workforce engagement, and safe, high-quality care. Explore the power of empathy, communication, and collaboration in fostering a patient-centered culture that goes beyond
Learn more -
Culture & Leadership
Everything I needed to know to be a pediatric emergency room doctor, I learned as a waitress
When I began my career as a pediatric emergency medicine physician, I believed I was prepared to take on any medical emergency. However, I was not prepared to provide a good patient family experience. Throughout my years of training, I was not taught productive ways of interacting with patients and was unaware of how impactful
Learn more