Inspired Healthcare – A Collaboration Blueprint
Susan deRyk, VP, Patient Experience, Communications & Strategy, CW Community Care Access Centre Headwaters Health Care Centre, William Osler Health System
This webinar will share knowledge and learnings from William Osler Health System’s Project True North, a clinical effort initiated in February 2013 designed to support strategic direction to create health services with an unwavering commitment to patient-inspired care. Project True North brought together staff and patients in a team atmosphere and applied a quality improvement framework towards patient satisfaction. Learn how the voice of both the patient and the staff were key to this initiative in addition to issues related to communication, relationship building between patient and staff and information sharing.
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Linda Fisher, Regional Director for Guest Services at UCHealth North, discusses the Get to Know Me Program, an initiative that connects volunteers with patients. Listen in to learn how, through a series of lighthearted questions designed to spur conversation, volunteers were able to make lasting and impactful connections with patients and their families.
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Culture & Leadership | Patient Family & Community Engagement
Adapting Rounding Programs Over Time: How Leading Organizations Evolve to Excel
One commonality among organizations excelling at rounding is their proactive approach towards the process. They avoid letting it become stagnant and, instead, show genuine commitment to utilizing rounding to improve outcomes. These organizations understand the importance of evolution and adaptation, continually shaping their rounding practices over time to curate processes that work best for their
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Patient Family & Community Engagement | Quality & Clinical Excellence
Transforming Lives: A Journey of Compassion and Advocacy
On the Road with the Cystic Fibrosis Foundation – February 2024 by Stacy Palmer, CPXP I recently had the opportunity to travel to Bethesda, Maryland to meet with the Cystic Fibrosis Foundation, a non-profit organization dedicated to supporting individuals with cystic fibrosis (CF) by funding research and drug development, partnering with the CF community, advancing
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