Initiative to Promote LGBTQ Inclusion in the PFE
Leanne Cimato, Manager, Family Centered Care, Children’s Hospital of Philadelphia
Linda Hawkins, Family Services Specialist, Children’s Hospital of Philadelphia
Rachel Biblow, Senior Director of Patient Family Services, Children’s Hospital of Philadelphia
Childrens Hospital of Philadelphia (CHOP) has undertaken a deliberate strategic initiative to assure the guiding principles for family centered care are enacted for lesbian, gay, bisexual, transgendered and questioning (LGBTQ) patients and families. Employing an expert in LGBTQ issues within the family centered care model, CHOP has been able to able to conduct a needs assessment of LGBTQ patient and family needs with the family entered care principles. From the identified needs of patients and families, CHOP conducted focused training to support hospital employees at every level of the patient and family experience. Learners will identify the importance of including the unique viewpoint of LGBTQ patients and families and identify strategies to improve staff competence with LGBTQ issues to improve the patient experience.
Learning Objectives:
- Identify the importance of including the unique viewpoint of LGBTQ community
- Identify strategies to improve LGBTQ competence to improve the patient experience
Related content
-
Patient Family & Community EngagementExperiences of Psychosocial Support in Group Rehabilitation Interventions from Adults with Chronic Conditions – A Qualitative Systematic Review
Psychosocial support in group rehabilitation interventions can provide adequate social support and a basis for self-management. Both healthcare professionals and peers have invaluable roles in helping patients with chronic conditions adapt to their life situation. Interventions should facilitate knowledge sharing and help patients take responsibility for self-management. Furthermore, participants should be able to choose the
Learn more -
Patient Family & Community EngagementThe Impact of Learners on Patient Satisfaction in the Orthopedic Setting
This investigation evaluates the impact of learners and their post-graduate year (PGY) levels on patient satisfaction in the orthopedic outpatient clinic, an area with limited prior research. A retrospective cohort study was conducted using data from July 2020 to December 2022, involving 2,484 patients, with a 39% response rate. Satisfaction was measured via NRC Health
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider EngagementPX Chat – Leading with Equity: DEI & the Patient Experience in Today’s Climate
12pm ET / 11am CT / 10am MT / 9am PT – In a time of heightened political and cultural tension, advancing diversity, equity, and inclusion (DEI) in healthcare is both more critical and more complex than ever. This PX Chat offers a dedicated space for members of The Beryl Institute focused on DEI efforts
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events