Culture & Leadership | Diversity Equity and Inclusion

Language Access and Patient-Centered Care

Published June 6, 2017

Nouria Belmouloud, CHI, BA, MA | Program Coordinator, International Patient Services, Duke University Hospital

Communication is the very heart of health care, business, entertainment and hospitality… but what happens when two people come from different cultures, speak different languages, and cannot understand each other? In this webinar we will explore ways to reduce misunderstandings that stem from linguistic, cultural and systemic difference and dissimilar expectations between patients and their providers.

Related content

Culture & Leadership | Patient Family & Community Engagement

Applying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners

Published September 24, 2024
Watch this webinar to learn about the Patient Experience Partner (PXP) Program at North York General Hospital (NYGH), a 480-acute care bed community academic hospital in Toronto, Ontario, Canada. The presenters will provide an overview of a specialized volunteer program for the purpose of informing hospital service design through the patient and caregiver lens. PXPs
Learn more
Culture & Leadership | Infrastructure & Governance

Developing Multidisciplinary Committees for Patient Experience Effectiveness

Published June 26, 2025
This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
Learn more
Culture & Leadership

Eradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication

Published December 9, 2024
By Dr. Michael B. Pitt Professor of Pediatrics at the University of Minnesota | Co-Director of the Clear Clinical Communication Research Group Introduction As clinicians, none of us went into medicine to confuse people. Yet studies on our use of jargon – the technical terminology of a given group – reveal that we consistently do
Learn more

Language Access and Patient-Centered Care

Related content

Applying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners

Developing Multidisciplinary Committees for Patient Experience Effectiveness

Eradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication

Become a member for access to this resource and more:

Become a member for access to this resource and more:

Language Access and Patient-Centered Care