Empathy: Connecting in Suffering
Published November 28, 2017
Sarah Cawley, MPAS, PA-C | Family Engagement Advisor, Cleveland Clinic; Lead Physician Assistant, Emergency Medicine, Team Health
Christine Traul, MD | Patient Experience Officer for the Pediatric Institute and Children’s Hospital; Director, Pediatric Palliative Care, Cleveland Clinic Children’s Hospital
Join us as we walk through presenters unique experiences with suffering, articulate the meaning of suffering, and explore why we as caregivers are so afraid of it! Learn how you can honor your own sufferings, and leverage them for GOOD- connecting with your patients inside of it. We will also provide some practical tools to help you accomplish this.
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
Connecting Compassion for Patients with Health Care Worker Wellbeing
Published July 29, 2025
This webinar will explore: understanding who patients are, what they need, and how compassion can be shown; research on the benefits of compassionate care for patients and providers; and practical communication skills to avoid common pitfalls that increase suffering. By reconnecting healthcare workers with the “why” of their roles, we can enhance patient experience and
Learn more -
Staff & Provider Engagement
The Hand We Hold: Reflections on Empathetic Practice in Medicine
Published November 12, 2025
In this narrative, I reflect on an early clinical encounter that reshaped my understanding of what it means to provide patient-centered care. As a medical student, I entered the exam room with a preset algorithm of what to say and how to act. Yet, when faced with a patient whose suffering could not be measured
Learn more -
Staff & Provider Engagement
Empathy in Motion: Growing the Next Generation of Care Through Pediatric Volunteering
Published July 31, 2025

In this episode, Amy Kwiatkowski speaks with Joy Hardy and explore the unique impact of volunteer programs in a pediatric setting. Hear how proximity to a major medical school helps shape a strong student volunteer pipeline, creating early pathways to patient-centered care. Learn how volunteers support families, staff, and patients through programs in child life,
Learn more