Crushing Complexity: The Evolving Business of Healthcare
Published September 19, 2023
Complimentary – No one can deny the fact that healthcare in the U.S. is complex. But how did we get here? How do patients and caregivers experience that complexity? And are we, in fact, crushing it, or is it crushing us? Based on the study of millions of conversations from all segments of healthcare, this presentation takes a 30,000-foot view of our healthcare system and its impact on consumers and business outcomes.
Come along on a journey through time, and into the experiences of patients and caregivers, to confront the complexity of the U.S. healthcare system that will inspire us all to take a hard look at what we’ve created and why it must change.
Learning Objectives:
• Listen to new perspectives and industry challenges about the state of the business of healthcare.
• Identify how leveraging conversations can solve healthcare-specific problems.
• Understand and activate opportunities inside teams/organizations to address challenges and complexity in our healthcare system.
Leslie Pagel, Chief Evangelist Officer, Authenticx
Sally Perkins, PhD, Senior Insights Storyteller, Authenticx
PX Marketplace webinars are complimentary.
Brought to you by:
Related content
-
Culture & Leadership
What Matters Most: Advancing Human-Centered Care Through a Simple Question
Published July 6, 2026
In this episode, host Kiia Lappalainen sits down with Claire Snyman and Angela DeVanney of What Matters to You World to explore how one simple question—“What matters to you?”—can transform healthcare experiences. Drawing on both professional and personal perspectives, they share powerful stories illustrating how understanding what matters most to patients leads to more personalized
Learn more -
Culture & Leadership | Staff & Provider Engagement
Change Leadership: Five Tactics to Make Best Practices Stick
Published June 11, 2026

Complimentary – Change in healthcare is inevitable – and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels even harder when patient experience best practices fall short because real world circumstances and
Learn more -
Culture & Leadership | Patient Family & Community Engagement
You Make a Difference (What Matters to You?)
Published July 14, 2026
Complimentary Headliner Webinar – 6:00 AM PT / 9:00 AM ET / 2:00 PM London – Based on key principles of person-centred care: Intelligent Kindness, What Matters to You? Civility Saves Lives, self-care, and active listening, Tommy shares insights from his own experience as a carer for his mum, Joan. You will be encouraged to
Learn more