Infrastructure & Governance

Department of Veteran Affairs Roadmap to Patient Experience

Jennifer R. Purdy, Executive Director, Veterans Patient Experience Program, Veterans Experience Office
Donna Richardson, Patient Experience Coach, Veterans Patient Experience Program, Veterans Experience Office

This webinar will explore the Department of Veteran Affairs’ journey of patient experience by using a self-assessment, Roadmap and guidebook. These tools allow the medical centers to understand their journey in patient experience and create a consistent standardized approach to patient experience for Veterans

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Department of Veteran Affairs Roadmap to Patient Experience

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I was fine with my body. I just didn’t like that it was mine.

Become a member for access to this resource and more:

Become a member for access to this resource and more:

Department of Veteran Affairs Roadmap to Patient Experience