Adapt Quickly and Build Connections through Telehealth
Moderator:
Susan Haufe, Chief Healthcare Advisor, Qualtrics
Panelists:
Laura Cooley, PhD, Senior Director, Academy of Communication in Healthcare
Dr. Lars Osterberg, Director, Educators for CARE, Stanford University School of Medicine
Mystique Smith-Bentley, Executive Director, Service Excellence, Stanford Health Care
Dr. Deepa Thakor, Clinical Assistant Professor, Medicine, Stanford University
Social distancing practices resulting from the Covid-19 pandemic have accelerated the use of telehealth and the health care community has clamored to adapt. This session explores the challenges, opportunities, and best practices to enable strong communication and patient experience in the virtual healthcare space. Join Susan Haufe, Chief Healthcare Advisor at Qualtrics, in a discussion with leaders from Stanford Health Care and The Academy of Communication in Healthcare to learn: Challenges and benefits of delivering exceptional telehealth experiences Communication best practices to establish trust in the patient-clinician relationship Virtual training opportunities needed to support clinicians
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events