NSW Health Guide to Action – Elevating the Human Experience for Patients, Families, Carers and Caregivers
Susan Pearce, Deputy Secretary – Patient Experience and System Performance, NSW Health
Michaela Lanning, Patient Reported Measures Project Officer, NSW Agency for Clinical Innovation
Susan Sims, Partnering with People for Safety & Quality Lead, NSW Clinical Excellence Commission
In recognition of the relationship between staff and patient experience and the safety and quality of healthcare, New South Wales Health’s focus is to learn from and with our partners. We believe that a strong patient voice is a safety fundamental and investing in patient leadership will strengthen clinical leadership. In this webinar, learn how NSW Health works with people (patients, carers, families & communities) and CEC staff to promote and embed a fundamentally different approach to how we partner and where we focus our improvement work. Michaela Lanning, Patient Reported Measures Project Officer, NSW Agency for Clinical Innovation, will join the webinar to present on Patient Reported Measures – What’s in it for me?
Related content
-
Patient Family & Community EngagementPost-Pandemic Needs of Unpaid Family and Friend Caregivers to Effectively Continue Caregiving Duties in one Northern Ontario Health Authority
The Covid-19 pandemic had a significant impact on the support networks for older adults and caregivers as health and social care systems were forced to dramatically change the ways patients and clients interacted with providers, services, and programs. In Northern Ontario, caregivers are older, caring in more intense situations, more likely to be caring for
Learn more -
Patient Family & Community EngagementThe Legitimacy of the Patient Story: The Unofficial Autoethnography
While communication is the foundation of patient experience, survey data and comments are the primary source of results. The focus on data, though meaningful, reduces humans to text on reports. With a focus of autoethnography in both her baccalaureate and post-graduate studies, the author, (a fulltime patient experience professional) shares her professional focus on the
Learn more -
Culture & Leadership | Patient Family & Community EngagementNew Ways to Care
This webinar explores innovative models for best technical care, co-produced with patients and families, and also look at the impact that compassion and kindness can have on clinical outcomes, cost and patient experience. Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement Presentation slides *Headliner webinars are complimentary. Brought to you by:
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
NSW Health Guide to Action - Elevating the Human Experience for Patients, Families, Carers and Caregivers
$49.00
PURCHASE NOW