Effectively leveraging patient comments for strategic improvement
“The surveys that are used to benchmark health system performances fail to provide a complete view of what patients experience when they seek care.” Mary Kay O’Connor, Founder & CEO of PatientsVoices shares the value of utilizing patient comments to obtain a clear view of what really matters to patients.
Related content
-
Patient Family & Community Engagement
Covid-19 Vaccine Perception and Hesitancy Among Uninsured Free Clinic Patients
There are many complexities regarding the acceptance of COVID-19 vaccines, mainly because the COVID-19 vaccine had a fast track of development compared to vaccines developed in the past years. The purpose of this study is to understand COVID-19 vaccine perception and hesitancy among uninsured free clinic patients using the theory of planned behavior. This study
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence
Transforming Lives: A Journey of Compassion and Advocacy
On the Road with the Cystic Fibrosis Foundation – February 2024 by Stacy Palmer, CPXP I recently had the opportunity to travel to Bethesda, Maryland to meet with the Cystic Fibrosis Foundation, a non-profit organization dedicated to supporting individuals with cystic fibrosis (CF) by funding research and drug development, partnering with the CF community, advancing
Learn more -
Patient Family & Community Engagement
Primary Care Productivity and Patient Satisfaction Community Practice: What is the Relationship?
Research has shown a consistent positive association between patient and provider experience and improved patient outcomes and safety. There is a belief that patient satisfaction and physician productivity are competing interests.
Learn more