Infrastructure & Governance | Staff & Provider Engagement | Ambulatory/Outpatient

From the Primary Care Frontline: How to Establish a Practical Patient Experience Program

Jason Ruda, MS, CPXP | Director, Provider & Patient Experience, Tandigm Health
Anita Brazill, Healthcare Communications Advisor, Tandigm Health

Join this webinar to discover specific strategies and tactics that support those who work with Ambulatory/Community-Based practices. This presentation will provide an overview of how Tandigm Health in Philadelphia strategized, set up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability. This program was executed with a lean staff, supporting more than 180 primary care practices, most of which were one- or two-provider entities. We will share insights, lessons learned, early results and sample resources.

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From the Primary Care Frontline: How to Establish a Practical Patient Experience Program