Reimagine Design Lab: A PFA Co-design Program
Patient and Family Advisors (PFAs) are essential to the design and development of new strategies for improving experiences. In this case study, PFAs were integrated into the hospital’s experience design team. This project sought to achieve the following:
- Include patient and family participation on all patient experience design projects.
- Follow the design-thinking process for full collaboration of all stakeholders in creative problem-solving.
- Foster an inclusive culture that enables team members to understand and value the contributions of all participants.
- Break barriers to accepting patient and family participation by developing a framework with PFAs to include patients and families from the community on short-term co-design projects.
Staci Brooks, Experience Catalyst, ECU Health
Dorothea S. Handron EdD, APRN | Associate Professor Emerita, East Carolina University College of Nursing | Patient/Family Advisor, ECU Health
Tammy Thompson, EdD, CPXP, NCARB, EDAC | Director of Experience Engagement, Education & Design, ECU Health
Related content
-
Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider EngagementCompassion Rounds: Connecting with Patients and Families Beyond a Diagnosis
During a hospitalization, medical rounds address the patient’s physical needs but often fall short of addressing emotional and spiritual needs. Compassion rounds is an innovative program that focuses on a patient’s mind, body and spirit. It assists families in finding hope, strength, and peace. The goal is to empower patients and families to learn new
Learn more -
Patient Family & Community EngagementAmplifying Patient Voices: The Voices of Experience Podcast at Tampa General Hospital
By Amber Washington At Tampa General Hospital, we believe every patient and family has a story worth sharing that hold the power to transform healthcare. That is why we created the Voices of Experience Podcast, an inspiring platform to amplify these voices, foster collaboration, and advance the conversation about patient-centered care. What Is the Voices
Learn more -
Patient Family & Community EngagementA Qualitative Study Patients Expectations of Private Hospitals
Objectives: This study was conducted to explore patients’ expectations and perceptions of private healthcare facilities, understand the key factors influencing their choice of such facilities, also identify elements that enhance patient satisfaction and loyalty, enabling the development of actionable recommendations to improve patient-centered care in private healthcare settings. Method: A qualitative study using thematic analysis
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events