Measuring patient-centered care for specific populations: A necessity for improvement
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Policy & Measurement
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After a concerning patient encounter on the phone, a call center rep followed proper safety protocols to alert her superiors.
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Unlocking Excellence: A Benchmarking Study on Leader Rounding in High-Performing Organizations
Leader rounding on patients has gained recognition as a best practice in healthcare and is linked to improved patient satisfaction outcomes. This study explores the leader rounding frequency and common elements of high-performing hospitals in achieving top-quartile Hospital Overall Ratings. The findings provide a strategic opportunity for organizations to enhance their overall ratings by optimizing
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Culture & Leadership | Policy & Measurement
PX Goal Setting in Pediatric Care
Pediatric PX Leaders discussed how their organizations set measurable and achievable patient experience goals. During this conversation, members from The Beryl Institute whose roles or responsibilities encompass the pediatric setting joined the call and learned: What key metric or question are other organizations using? Are others using raw data and/or percentile ranking? What organizations are
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