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Environment & Hospitality | Quality & Clinical Excellence

The Essential Role of Front Desk Staff in Shaping Patient Experience

By Margo Schlewitz, MS, Manager, Multispecialty Practice Academic Ambulatory Care at the...

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Environment & Hospitality

The CROWN Project: Promoting Haircare Equity in Hospitals

By:

Amanda Pitt, MBA, BSN, RN, MEDSURG-BC, NEA-BC
Nursing Operations Specialist and...

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The Future of Healthcare Experience: Human Understanding at the Core

In the ever-evolving landscape of healthcare, the focus on human experience is...

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Culture & Leadership

YCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results

By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group 

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Patient Family & Community Engagement

Family Support Liaisons: Improving Experience in the ED

By Lani Knutson and Daniela...

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Environment & Hospitality | Patient Family & Community Engagement

Elevating the Emergency Department Experience: The Impact of Experience Ambassadors

By Jill Koss, Cook Children’s Medical Center 

At Cook Children’s...

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Environment & Hospitality

Maximizing the Wait: 4 Ways to Transform Lost Time in Medical Facilities into Patient Engagement

By Lauren K. Janney, Co-Founder/Chief People Officer at CXPerks  

For most patients,...

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Environment & Hospitality

Building Better Experiences: Partnering with EVS to Enhance Patient Care 

By Andrew Cowart-Oberle, PhD, MHA, CPXP and Heather Lazarides,  MHA, MS CCC-SLP, CPXP,...

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Infrastructure & Governance

Experience Framework Lens: Infrastructure and Governance

Experience Framework Lens: Infrastructure and Governance

Effective experience efforts require both the right...

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Patient Family & Community Engagement

Modeling Mutual Respect in Healthcare

By Kathy Saldana,...

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Quality & Clinical Excellence

CAVS: The Gold Standard in Healthcare Volunteer Leadership

In a world where volunteerism continues to shape healthcare communities, professional certifications in volunteer...

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Patient Family & Community Engagement

Building, Evolving, & Elevating PFACs: 8 Lessons Learned on My Journey from Advisor to PFAC Leader

By Vicki Mascareño Nelson

My journey to becoming a Patient Experience Partner at the...

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Building Trust, Elevating Care: The Power of Human Experience in Healthcare

By Amber Maraccini

What does improving the human experience mean to you?

...

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Quality & Clinical Excellence

How to Cultivate Empathy in Healthcare: A Simple Formula for Better Patient Interactions

By Katie Wyatt

Are your healthcare providers struggling to demonstrate empathy? Are your patient...

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