Reflections on White Paper: Defining and Advancing the Use of AI in Healthcare Experience
Published December 10, 2025
By: Jamie Colbert, MD, MBA
I chose to become a physician for...
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The Triad That Defines High-Quality Care: Quality, Safety, and Patient Experience
Published December 9, 2025
J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership, LLC
Nicole Kirchhoffer...
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Culture & Leadership
Embracing Change: From Equity and Inclusion to Access and Belonging
Published November 30, 2025
Names matter. They shape perceptions, set the tone for our work, and reflect our...
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Patient Family & Community Engagement
Communication Solution: Stop (just) Training Doctors, Start Training Patients
Published November 13, 2025
Gabby Ceccolini, MS
Healthcare Communication Specialist
The Problem with Patient-Centered Care
For decades,...
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Patient Family & Community Engagement
The Compassionate Care Canvas: A Vision for People-Centred Health
Published October 22, 2025
Shana Haberman
Manager, People-Centred Care
North York General
At North...
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Staff & Provider Engagement
Champions of Communication: Improving PX by Empowering Teams through Education
Published October 16, 2025
By Breanna Fuller
At BJC Medical Group, the PX Champions Program is an extension...
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Culture & Leadership
No Time to be Timid: Making the Financial Case for PX professionals
Published September 21, 2025
J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership,...
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Staff & Provider Engagement
Protecting What Matters: 8 Strategies for Safeguarding Patient Belongings
Published August 14, 2025
Kristine Buck
University of Vermont Medical Center
I would like to tell you...
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Infrastructure & Governance
Caring for Everyone: The Vital Role of America’s Essential Hospitals
Published July 8, 2025
J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership, LLC
Nicole Kirchhoffer...
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Culture & Leadership
PX Champions: Improving our Impact by Broadening our Reach
Published July 2, 2025
How can we ingrain patient experience into our organization’s culture? This is the question...
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Environment & Hospitality
Prioritizing Patient Rest: Our Response to the New HCAHPS Restfulness Questions
Published June 24, 2025
By Melvin Carrillo, MBA, BSN, RN, CPXP
Manager, Patient Experience
The...
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Environment & Hospitality
Recovery: One Restful Night at a Time
Published June 17, 2025
By: Toni Land, MBA, BSN,...
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Quality & Clinical Excellence
Walk With Me: From Wayfinding to Wellness
Published June 16, 2025
By Rebecca Cooper-Piela, MS, APRN-BC, CHCQM
The experience of COVID and multiple system changes...
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Environment & Hospitality | Quality & Clinical Excellence
The Essential Role of Front Desk Staff in Shaping Patient Experience
Published May 21, 2025
By Margo Schlewitz, MS, Manager, Multispecialty Practice Academic Ambulatory Care at the...
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