Culture & Leadership
Coming Home to Patient Experience
Published March 26, 2026
Christopher Gomez
Customer Experience Coordinator
University of Texas, MD Anderson Cancer Center
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Staff & Provider Engagement
PX Champions: Providing Exceptional Experiences by Building Culture & Growing Leaders
Published March 26, 2026
By Breanna Fuller
BJC Medical Group
At BJC Medical Group, our PX Champions...
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Patient Family & Community Engagement
Amplifying Youth Voices: The Importance of Direct Pediatric Patient Feedback
Published March 12, 2026
Alexa Petta, Child Life Specialist
The Hospital for Sick Children (SickKids)
The collection...
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Quality & Clinical Excellence
The Impact of Community Characteristics on Patient Experience
Published March 10, 2026
By: Richard Goo and Dr. Nicole Kirchhoffer, RN
Maimonides Medical Center
When individuals...
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Patient Family & Community Engagement
Beyond a Seat at the Table: Building the Infrastructure for True Patient and Family Partnership
Published February 25, 2026
Darcel Jackson, Manager, Patient and Family Centered Care
Paige Warner, PFA...
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Environment & Hospitality
The Dignity Paradox in Patient Experience
Published February 21, 2026
Lisa Groon
Manager of Quality & Patient Experience, TEDx Speaker
Sanford Health
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Champions of Change: Improving PX by Focusing on the Three “Controllables”
Published January 20, 2026
At BJC Medical Group, our PX Champions program is an extension of our...
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Staff & Provider Engagement
Physician Empathy: Improving Patient Experience through Listening and Understanding
Published December 22, 2025
By Jackie-Meyers Thompson
Question: “Doctor, my back is hurting. It started about two weeks...
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Reflections on White Paper: Defining and Advancing the Use of AI in Healthcare Experience
Published December 10, 2025
By: Jamie Colbert, MD, MBA
I chose to become a physician for...
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The Triad That Defines High-Quality Care: Quality, Safety, and Patient Experience
Published December 9, 2025
J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership, LLC
Nicole Kirchhoffer...
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Culture & Leadership
Embracing Change: From Equity and Inclusion to Access and Belonging
Published November 30, 2025
Names matter. They shape perceptions, set the tone for our work, and reflect our...
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Patient Family & Community Engagement
Communication Solution: Stop (just) Training Doctors, Start Training Patients
Published November 13, 2025
Gabby Ceccolini, MS
Healthcare Communication Specialist
The Problem with Patient-Centered Care
For decades,...
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Patient Family & Community Engagement
The Compassionate Care Canvas: A Vision for People-Centred Health
Published October 22, 2025
Shana Haberman
Manager, People-Centred Care
North York General
At North...
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Staff & Provider Engagement
Champions of Communication: Improving PX by Empowering Teams through Education
Published October 16, 2025
By Breanna Fuller
At BJC Medical Group, the PX Champions Program is an extension...
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