Prioritizing Patient Rest: Our Response to the New HCAHPS Restfulness Questions

By Melvin Carrillo, MBA, BSN, RN, CPXP
Manager, Patient Experience
The...

Recovery: One Restful Night at a Time

By: Toni Land, MBA, BSN,...

Walk With Me: From Wayfinding to Wellness

By Rebecca Cooper-Piela, MS, APRN-BC, CHCQM

The experience of COVID and multiple system changes...

The Essential Role of Front Desk Staff in Shaping Patient Experience

By Margo Schlewitz, MS, Manager, Multispecialty Practice Academic Ambulatory Care at the...

The CROWN Project: Promoting Haircare Equity in Hospitals

By:

Amanda Pitt, MBA, BSN, RN, MEDSURG-BC, NEA-BC
Nursing Operations Specialist and...

The Future of Healthcare Experience: Human Understanding at the Core

In the ever-evolving landscape of healthcare, the focus on human experience is...

YCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results

By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group 

Family Support Liaisons: Improving Experience in the ED

By Lani Knutson and Daniela...

Elevating the Emergency Department Experience: The Impact of Experience Ambassadors

By Jill Koss, Cook Children’s Medical Center 

At Cook Children’s...

Maximizing the Wait: 4 Ways to Transform Lost Time in Medical Facilities into Patient Engagement

By Lauren K. Janney, Co-Founder/Chief People Officer at CXPerks  

For most patients,...

Building Better Experiences: Partnering with EVS to Enhance Patient Care 

By Andrew Cowart-Oberle, PhD, MHA, CPXP and Heather Lazarides,  MHA, MS CCC-SLP, CPXP,...

Experience Framework Lens: Infrastructure and Governance

Experience Framework Lens: Infrastructure and Governance

Effective experience efforts require both the right...

Modeling Mutual Respect in Healthcare

By Kathy Saldana,...