Champions of Change: Improving PX by Focusing on the Three “Controllables”

Published January 20, 2026

At BJC Medical Group, our PX Champions program is an extension of our...

Physician Empathy: Improving Patient Experience through Listening and Understanding

Published December 22, 2025

By Jackie-Meyers Thompson

Question: “Doctor, my back is hurting. It started about two weeks...

Reflections on White Paper: Defining and Advancing the Use of AI in Healthcare Experience

Published December 10, 2025

By: Jamie Colbert, MD, MBA 

I chose to become a physician for...

Communication Solution: Stop (just) Training Doctors, Start Training Patients

Published November 13, 2025

Gabby Ceccolini, MS
Healthcare Communication Specialist

The Problem with Patient-Centered Care

For decades,...

The Compassionate Care Canvas: A Vision for People-Centred Health

Published October 22, 2025

Shana Haberman
Manager, People-Centred Care 
North York General  

At North...

Champions of Communication: Improving PX by Empowering Teams through Education

Published October 16, 2025

By Breanna Fuller

At BJC Medical Group, the PX Champions Program is an extension...

No Time to be Timid: Making the Financial Case for PX professionals

Published September 21, 2025

J.R. Labbe, CEC 

Co-Founder, CCO, Executive Coach 

CSE Leadership,...

Protecting What Matters: 8 Strategies for Safeguarding Patient Belongings

Published August 14, 2025

Kristine Buck
University of Vermont Medical Center

I would like to tell you...

Prioritizing Patient Rest: Our Response to the New HCAHPS Restfulness Questions

Published June 24, 2025

By Melvin Carrillo, MBA, BSN, RN, CPXP
Manager, Patient Experience
The...

Recovery: One Restful Night at a Time

Published June 17, 2025

By: Toni Land, MBA, BSN,...