Variations in the patients’ hospital care experience by states’ strategy for Medicaid expansion: 2009-2013
Published April 29, 2015
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Policy & Measurement
Factors Influencing Patient Satisfaction with Zambia’s National Health Insurance Scheme: A Systematic Literature Review using Empirical Evidence from Nigeria and Ghana
Published November 13, 2024

Universal Health Coverage (UHC) has become important for African nations as they strive to provide equitable healthcare access to all citizens. Implementing a successful National Health Insurance Scheme (NHIS) is crucial to achieving this goal. In pursuit of achieving UHC, Zambia launched the NHIS in 2019 with the ambitious goal of reaching 100% coverage by
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Policy & Measurement
The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Published August 8, 2024
Research suggests that insights from patient narratives – stories about care experiences in patients’ own words – contain information that can be used to improve care. However, assessments of narratives reported by clinical personnel have been mixed.
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Policy & Measurement
Unveiling Patient Satisfaction: Exploring Demographics, Interactions, and Health-Seeking Behavior
Published April 30, 2025
Objective: This study examined the social context of the patient visit (demographics, waiting room experience, patient-provider interaction) and their relationship to satisfaction with the quality of care when seeking medical treatment. It also examined satisfaction as a predictor variable for its effect on three patient behavioral outcomes. Methods: The study was implemented using a cross-sectional quantitative design among
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