Variations in the patients’ hospital care experience by states’ strategy for Medicaid expansion: 2009-2013
Published April 29, 2015
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Culture & Leadership | Policy & Measurement | Staff & Provider Engagement
Promoting Anti-Racism and Supporting Staff through Policy
Published March 5, 2024

Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in 2020. As part of this effort a diverse group of colleagues responded to a call for action from the staff to create a policy that clearly defines how to manage patients acting in a racist/ discriminatory way while supporting staff as
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Policy & Measurement
A systematic review of the literature on the validity, reliability, and utility of the NHS Friends and Family Test as a method for gathering feedback on and improving the experiences of patients
Published November 12, 2025
The NHS Friends and Family Test (FFT) is widely used across the National Health Service to collect patient feedback on care experiences. Given its scale and cost, there is strong public and organisational interest in the validity, reliability, and utility of the FFT. This study aimed to systematically review the literature on the validity, reliability,
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Policy & Measurement
Association Between Clinicians’ Average Patient Length of Stay and Patient Experience Scores
Published April 30, 2024
Objective: Given the current emphasis on patient-centered care, emergency physicians are seeking ways to improve patients’ experience in the emergency department (ED). Length of stay (LOS) in the ED has previously been associated with patient experience ratings, however there is limited literature on this relationship at the clinician level. The objective of this study was
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