The Impact of Organizational Culture Training on Patient-Provider Communication

Methodist Le Bonheur Healthcare defines their culture as “The Power of One.”To build a strong PFCC culture throughout the entire system, Methodist Healthcare diagnosed cultural strengths and opportunities and provided tools and training to define and reinforce the organization’s Power of One culture – the power of one person, one team, one organization and one community to deliver on the promise of exceptional healthcare. This case study used a pre-post intervention study design to assess the effect of Power of One training on patient’s perception of patient-provider communication.