Policy & Measurement | Global Perspective

Researching the Added Value of Behavior-Based Qualitative Experiential Data to a Survey Based Questionnaire in Establishing a Patient Experience Charter at the Walker Family Cancer Center

This paper explores how the commonalities of electronic patient experience measurement with first person narrative collection had a potentially high reliability of being a complementary process. Niagara Health believe it captured far more data by including an authentic exploration of the experience of both patients and providers in their different healthcare delivery model in Ontario. The report also provides an in-depth exploration of the inherent problem of ‘normalizing’ the passive recipient of care. This strategy provides a forum that can be replicated throughout all disciplines of care by encouraging all that we must do more to normalize the behaviors of the knowledgeable partners of care in Ontario.