Culture & Leadership | Policy & Measurement | Pediatrics

PX Goal Setting in Pediatric Care

Pediatric PX Leaders discussed how their organizations set measurable and achievable patient experience goals. During this conversation, members from The Beryl Institute whose roles or responsibilities encompass the pediatric setting joined the call and learned: What key metric or question are other organizations using? Are others using raw data and/or percentile ranking? What organizations are setting goals for staff bonuses and/or provider compensation?

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