Partners for excellence: Committed to meaningful partnerships with patients and families in pediatrics

Patient-Centred Care: An Integrated Bibliometric and Structural Equation Modelling Approach

This study investigates how communication and service quality in Patient Relationship Management impact patient satisfaction through trust. The literature in this field is predominantly in developed countries, whereas it is scarce in sub-Saharan Africa. Combining bibliometric analysis and structural equation modelling, the study highlights emerging research trends and provides empirical evidence to guide healthcare practitioners,