Mobile Health & Patient Experience: The Future is Now
Published October 7, 2014
Paul Alexander Clark, CEO & Founder, SmartPatient
Mobile devices are rapidly changing society and consumer expectations. Companies and non-profits across every industry are engaging their customers in new, revolutionary ways to drive loyalty, branding and enhance experiences. Hospitals and healthcare providers have yet to adopt basic mobile engagement practices, let alone enhance service delivery and quality of care. Many lessons can be learned from these experiences and applied to healthcare. This presentation will review the confluent trajectory of mobile devices, patient empowerment and the application of tactics, tools and technologies to engage patients and achieve a better health system.
Related content
-
Innovation & Technology | Patient Family & Community Engagement | Staff & Provider Engagement
The Patient Experience with Virtual Care
Published September 18, 2025

Complimentary – Bedside nurses love the efficiency and workflow improvements virtual care gives them. But what do patients think about it? Join leaders from The Christ Hospital, Cook Children’s, Henry Ford Health, and Lehigh Valley Health Network to hear how their patients are reacting to virtual care sessions, and the difference it’s making to bedside care.
Learn more -
Innovation & Technology
Experience Framework Lens: Innovation & Technology
Published December 17, 2024

By Rosie Bartel The Why: As a focus on experience expands, it requires new ways of thinking and doing and the technologies and tools to ensure efficiencies, expand capacities and extend boundaries of care. P/F Impact: When an organization engages innovative and truly meaningful technology, patients and families experience more efficient care with less stress
Learn more -
Innovation & Technology
Virtual Nurse Discharge: Improving Patient and Nurse Experience
Published November 12, 2025
This case study reviews the virtual discharge nurse (VDN) process and its impact on patient experience and nursing workflow as an exemplar of an effective telehealth innovation at a community hospital 23-bed Short Stay Unit (SSU). At the SSU, the daily turnover rate of more than 50% of the unit census challenged the nurses’ ability
Learn more