Innovating the Patient Experience
Published December 1, 2020
Join the winners of The Beryl Institute’s 2020 Innovation Awards as they share their award-winning efforts to change cultures, implement new strategies and build true partnerships with patients and families.
Organizational Innovation Award – InnovaCare Health Puerto Rico faces unique challenges, including a disproportionately high percentage of seniors, poor infrastructure, provider shortages, hurricane damage and decades of population decline. InnovaCare Health, through its subsidiaries, launched a triad of innovative programs that positively impact the health of their senior population.
Innovative Healthcare Professional Award – Dr. Julie Kennedy Oehlert, Vidant Health Dr. Oehlert’s innovative approach inspires executives, leaders, providers and team members throughout the system to strengthen shared partnerships by demonstrating love and empathy for one another, which translates to a connection back to purpose and creates a culture that supports joy in work.
Innovative Patient/Family Advisor Award – Corey Kimpson, Cambridge Memorial Hospital Corey Kimpson leads by example. Her involvement in the strategic planning process has led the hospital and her colleagues to explore new opportunities to integrate the patient voice into CMH’s culture. As part of the strategic plan that Corey influenced, the hospital is furthering its commitment to integrate patients into the co-design of care.
Related content
-
Innovation & Technology
Leading through Partnership: Development of a Hospital Wide Family Centered Care Collaborative
Published November 12, 2025
Though it has been widely recognized that systematic patient and family engagement plays a critical role in strengthening the provision of family-centered pediatric healthcare, significant gaps in knowledge remain regarding how to develop and build a successful model of engagement. As a group of pediatric health care professionals invested in improving the patient and family-centered
Learn more -
Innovation & Technology
Technology and the Promise of a Precise, Personalized Patient Experience
Published October 3, 2024
Technology has evolved to truly enhance patient care. Today, AI-driven tools allow patients to track wait times, request comfort items, and give real-time feedback, all through their phones. This “precision engagement” improves satisfaction and outcomes, as hospitals can respond more quickly to patient needs. In this learning bite, Vital shares how these technologies also enhance
Learn more -
Environment & Hospitality | Innovation & Technology
The Hospitality Effect: Creating a Culture to Improve Care & Outcomes
Published August 15, 2024

Complimentary – Elevating a great medical experience to a great patient experience means focusing on creating a great human experience. And that requires hospitality—not just in physical environments, but also in personal connections and experiences that help people feel seen and heard. Incorporating the principles of hospitality into patient care impacts the experience of patients,
Learn more