Enhancing patient experience by training local trainers in fundamental communication skills

Partnering for Safety: Engaging Patients and Families in Safety Practices

This session takes a deeper dive into how organizations can actively engage patients, families, and care partners in patient safety efforts. Participants will explore approaches for incorporating patient and caregiver input into safety reporting, safety signals, and improvement initiatives, including patient-reported safety events, complaints, and experiences of harm or discrimination. Learning Objectives: • Explain the