Embracing New Traditions in Care: Volunteer Baby Cuddler Programs
Published November 10, 2021
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Staff & Provider Engagement
Prioritizing Experience: Four Considerations for Healthcare Transformation
Published May 15, 2025
In this learning bite, Ashley Nelson shares a compelling call to action for healthcare leaders and teams to embed human experience at the core of their work. With practical insights grounded in compassion, purpose, and co-design, Nelson outlines how experience isn’t an extra task—but the essence of how we care, lead, and connect in healthcare
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Staff & Provider Engagement
Empathy in Motion: Growing the Next Generation of Care Through Pediatric Volunteering
Published July 31, 2025

In this episode, Amy Kwiatkowski speaks with Joy Hardy and explore the unique impact of volunteer programs in a pediatric setting. Hear how proximity to a major medical school helps shape a strong student volunteer pipeline, creating early pathways to patient-centered care. Learn how volunteers support families, staff, and patients through programs in child life,
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Staff & Provider Engagement
Re-Recruitment: An Essential Aspect of Human Experience
Published May 5, 2025
Healthcare staffing is a major issue facing leaders at all levels and is affected by turnover rates in “The Great Resignation,” as well as the issue of burnout, moral injury, and turnover. In seeking to deal with defining and making human experience as reality, these factors affect every level, from patient experience to workforce experience
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