Policy & Measurement

Development and reliability of a patient experience inventory tool for hospitals

Published November 19, 2020

Development and reliability of a patient experience inventory tool for hospitals

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Policy & Measurement

Measuring Volunteer Impact

Published October 11, 2023

We know that our volunteers make a huge difference in our organizations every day…but how do you show that? It can be challenging to assign hard data to work done with the heart, but those statistics can help illustrate that impact in a more meaningful way to your audience.
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Policy & Measurement

Unlocking Excellence: A Benchmarking Study on Leader Rounding in High-Performing Organizations

Published April 24, 2024

Leader rounding on patients has gained recognition as a best practice in healthcare and is linked to improved patient satisfaction outcomes. This study explores the leader rounding frequency and common elements of high-performing hospitals in achieving top-quartile Hospital Overall Ratings. The findings provide a strategic opportunity for organizations to enhance their overall ratings by optimizing
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Policy & Measurement

Beyond Attestation: Understanding CMS Patient Safety Structural Measures

Published March 12, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – This session provides an overview of CMS Patient Safety Structural Measures with a focused look at Domain #5: Patient, Family, and Care Partner Engagement. Participants will explore the intent behind the measures, what meaningful implementation looks like beyond attestation, and why patient and
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