Policy & Measurement

Development and reliability of a patient experience inventory tool for hospitals

Published November 19, 2020

Development and reliability of a patient experience inventory tool for hospitals

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Culture & Leadership | Policy & Measurement | Staff & Provider Engagement

Promoting Anti-Racism and Supporting Staff through Policy

Published March 5, 2024
Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in 2020. As part of this effort a diverse group of colleagues responded to a call for action from the staff to create a policy that clearly defines how to manage patients acting in a racist/ discriminatory way while supporting staff as
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Policy & Measurement

Consumer Perspectives on Patient Experience 2024

Published October 8, 2024
The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing the most comprehensive and broad collection of voices ever captured for this global study. As a follow-up to earlier studies from 2018 and 2021, the 2024 report confirms that what remains important to people around the world are the
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Policy & Measurement

Measuring Volunteer Impact

Published October 11, 2023

We know that our volunteers make a huge difference in our organizations every day…but how do you show that? It can be challenging to assign hard data to work done with the heart, but those statistics can help illustrate that impact in a more meaningful way to your audience.
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