Patient Family & Community Engagement

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – July 2020

The survey reveals a 26-percentage point drop in the number of Americans reporting a visit to their primary care provider compared to the end of 2019. It also shows significant decreases in the number of Americans visiting a specialist (-18%) or undergoing medical testing (-21%) compared to pre-pandemic levels. While consumers continue to engage in less healthcare activities this quarter compared to last quarter, they remain positive about the overall quality of care they receive in the U.S.

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