Because of COVID
Published April 19, 2021
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Environment & Hospitality | Patient Family & Community Engagement
Transforming the Inpatient Hold Experience Through Partnership
Published April 7, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – Discover how collaboration and innovation improved the experience of patients holding in the Emergency Department at Tampa General Hospital. Through PFAC partnership, guest services rounding, volunteer engagement, and technology enhancements, this initiative elevated comfort, communication, and care coordination. Attendees will gain replicable tools
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Patient Family & Community Engagement
PFAC Series – PX Chat: Starting a PFAC
Published October 1, 2025

12pm ET / 11am CT / 10am MT / 9am PT – Learn the foundational steps to create a strong and effective PFAC, from defining purpose and recruiting members to setting up structures for meaningful collaboration. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family
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Patient Family & Community Engagement
Partnering for Safety: Engaging Patients and Families in Safety Practices
Published April 23, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – This session takes a deeper dive into how organizations can actively engage patients, families, and care partners in patient safety efforts. Participants will explore approaches for incorporating patient and caregiver input into safety reporting, safety signals, and improvement initiatives, including patient-reported safety events,
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