Environment & Hospitality

A case study of the patient wait experience in an emergency department with therapy dogs

Published June 26, 2019

A case study of the patient wait experience in an emergency department with therapy dogs

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Environment & Hospitality

Lost Belongings Workgroup (September 13, 2023)

Published September 13, 2023

1pm ET / 12pm CT / 11am MT / 10am PT – The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices.
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Environment & Hospitality | Staff & Provider Engagement

Trust Me: Building Trust Through Humanism and Compassion

Published October 19, 2023

Do your patients trust you to provide compassionate care? If they don’t, the impact on the healthcare system can be devastating. Learn the six behaviors that patients and families say are needed to help build trust with their clinicians. Discover the critical role that compassion and humanism play in building trust and improving the human
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Environment & Hospitality | Patient Family & Community Engagement

Designing for Pediatric Patient Experience: Expert Insights and Innovations in the Healthcare Built Environment

Published July 29, 2024
Incorporating patient-centered and participatory design into healthcare environments is a key strategy for creating spaces that are both supportive and functional. Engaging patients and their families in the design process ensures that these environments meet their specific needs and preferences, ultimately leading to better patient outcomes and experiences. This report shares the essential elements related
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