The Power of First Impressions in the Ambulatory Care Setting

2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar focuses on the correlation and impact of a strong positive first impression on the overall experience of patients, families and support persons in the ambulatory care/surgery environment. Creating a streamlined engagement from the first phone contact to check-in to ongoing communication regarding wait times to continuous communication with families/support persons is foundational to an exceptional experience. Building this process from hiring and onboarding to consistent reinforcement also creates a positive work environment for staff by reducing the friction and anxiety in those initial patient interactions. Join this webinar to learn about the tools, structures, and training processes put in place to drive performance and sustain improvement.

Speakers
-Nicole Allen, MHSA | AVP, Patient Experience, HCA Healthcare Ambulatory Surgery Division
-Stephanie Landry | Division Vice President of Service Excellence, HCA Healthcare Ambulatory Surgery Division

Learning Objectives
-Utilize OASCAHPS data to create focused improvement efforts that will have the greatest impact on the overall experience.
-Build a strong foundation through onboarding and training to create exceptional patient experiences.
-Leverage ongoing feedback and engagement to ensure consistency in performance.

Non-members can purchase webinars at a cost of $49 each.

*This webinar is an encore presentation from ELEVATE PX 2024.

If this is a sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.