On the Roads
Showing 1–16 of 88 results
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Culture & Leadership“I am the patient experience”
On the Road – Patient Experience Conference 2012 – April 2012 by Jason A. Wolf My On the Road for April is actually about the journey of almost 400 individuals from 4 continents who came together last week in the form of Patient Experience Conference 2012. This is not a story of speakers or sessions,
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Patient Family & Community Engagement | Staff & Provider EngagementA ‘Simply Better’ Culture to Achieving Excellence
On the Road with Memorial Care Long Beach Medical Center – December 2019 by Natalie McKay and Stacy Palmer, CPXP Our latest On the Road took us to Southern California where we learned about the incredible patient experience work happening at MemorialCare Long Beach Medical Center (LBMC) and Miller Children’s and Women’s Hospital Long Beach (MCWHLB).
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Culture & Leadership | Infrastructure & GovernanceA Change is Gonna Come… Creating the Foundation for Improving the Patient Experience
On the Road with Medical Center Arlington – May 2011 by Jason A. Wolf After an insightful visit to the health system in British Columbia, Canada and a hiatus for The Patient Experience Conference, we return with the story of a facility that represents a question posed and a situation faced by most healthcare organizations
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Environment & Hospitality | Infrastructure & GovernanceA Commitment to the Whole Person
On the Road with Duke University Hospital – May 2016 by Jason Wolf I recently had the chance to visit the team at Duke University Hospital for an exploration into both the challenges and opportunities they felt they were facing as they tackle the critical issue of patient experience (PX). What I found was an
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Environment & Hospitality | Infrastructure & GovernanceA Committed Journey to Patient Experience Excellence: Environment, Process & Interactions
On the Road with Florida Hospital – November 2012 by Jason A. Wolf Arriving in Orlando is a magical experience in itself. It is hard to escape the joy you see on the children’s faces who know they are about to see something magical and the sense of wonder on the faces of those departing
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Culture & Leadership | Patient Family & Community EngagementA Critical Focus on Consumer Engagement and Experience
On the Road in NSW and WA, Australia – May 2017 by Jason A. Wolf. PhD, CPXP Reinforcing the Global Nature of Patient Experience In my recent blog published while still on my visit to Australia this April/May, I reflected that in engaging in the expanding conversation on patient experience excellence around the globe, there
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Staff & Provider EngagementA Culture of Community as a Foundation for Patient Experience at a Rural Hospital
On the Road with Mercyhealth Hospital and Medical Center–Harvard – July 2018 by Stacy Palmer, CPXP Our latest On the Road took us to the rural city of Harvard, Illinois, approximately seven miles south of the Illinois/Wisconsin border. With a population of 10,000, Harvard is home to Mercyhealth Hospital and Medical Center–Harvard, a dynamic and
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Patient Family & Community EngagementA Focus on the Person Experience
On the Road with UH Rainbow Babies and Children’s Hospital – May 2015 by Jason A. Wolf, Ph.D. My most recent On the Road visit took me to University Hospitals Case Medical Center Rainbow Babies and Children’s Hospital. My host for the visit, Mary Ann Dragon, Director, Patient and Family Services, is also an active
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Environment & HospitalityA Foundation of Hope: Engaging All Voices in Achieving Experience Excellence
On the Road with Children’s Hospital of Philadelphia – January 2017 by Michelle Garrison and Jason Wolf Our latest On the Road took us to Children’s Hospital of Philadelphia (CHOP). The opportunity to visit pediatric facilities and children’s hospitals has always been exciting and significant. This is represented in the very essence of the work
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Infrastructure & GovernanceA Foundation of Values for Patient Experience Excellence
On the Road with Hospital Israelita Albert Einstein, São Paulo, Brazil – June 2016 by Jason Wolf A Perspective on Motivations Our latest On the Road reinforced the fundamental global nature of patient experience. While various nations have seen systemic shifts in their healthcare organizations towards a focus on the patient and family (the consumer,
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Infrastructure & GovernanceA Global Look at Improving Patient Experience
On the Road with Inspiration NW, NHS North West Manchester, United Kingdom – September 2011 by Jason A. Wolf Our September On the Road took me to Manchester, United Kingdom for a visit with Inspiration NW. This team of patient experience leaders is building a focused effort on the service experience in the National Health
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Infrastructure & Governance | Patient Family & Community EngagementA Healthcare System Woven into the Community it Serves: Returning to the Place of My First Patient Experience
On the Road with St. Joseph’s Health – Wayne/Paterson, NJ – May 2019 by Jason A. Wolf, PhD, CPXP A Cornerstone of Compassion Our latest On the Road presented a profound opportunity for me. Not only is St. Joseph’s Health and its flagship St. Joseph’s University Medical Center housed in one of the most diverse
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Patient Family & Community Engagement | Staff & Provider EngagementA Journey to Excellence in Patient and Associate Experience
On the Road with Littleton Adventist Hospital – February 2017 by Stacy Palmer Our latest On the Road took us to Colorado’s front range to visit Littleton Adventist Hospital (LAH). A full-service medical center south of Denver that has provided compassionate health care for more than 25 years, LAH is one of 17 hospitals in
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Culture & LeadershipA Modern Approach within a Culture of History and Tradition
On the Road with Walter Reed National Military Medical Center – May 2018 by Tiffany Christensen My Lyft driver picked me up from Ronald Reagan National Airport and, before we left the parking lot, asked me why I was going to Walter Reed National Military Medical Center. I gave him the simplest answer I could
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Infrastructure & Governance | Policy & MeasurementA Relentless Pursuit of Patient Experience Excellence
On the Road with Hamilton Health Sciences – October 2017 by Jason A. Wolf, PhD, CPXP My latest On the Road took me to Hamilton Health Sciences (HHS) in Hamilton, Ontario and a visit grounded in a rigorous and evidence-based approach to experience excellence. It is also the second month in a row that our
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Patient Family & Community Engagement | Staff & Provider EngagementA Rich History and Tradition of Partnership
On the Road with Marshfield Clinic – August 2017 by Deanna Frings Our latest On the Road took me through my home state of Wisconsin to Marshfield Clinic Health System (MCHS), a regional destination for world class health care for over 100 years. It was founded in 1916 by six physicians coming together to care
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