Defining Patient Experience
Engaged healthcare is better healthcare, for everyone
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It is essential for health care organizations to develop a formal definition for what experience means to them. We encourage organizations that do not have a definition to adopt or adapt ours.
Patient Experience
We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human Experience
We believe human experience in healthcare is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.