Community Council
The Community Council convenes the diverse segments of the Institute community to engage in strategic review and feedback, address and plan for specific segment needs, and identify opportunities for expanded connection and collaboration.
Ambulatory Care
Workgroup Co-Chairs
Nicole Allen, AVP, Patient Experience, Surgery Ventures powered by HCA
Debbie Young, CPXP, Clinical Performance Improvement Consultant - Ambulatory, Sutter Health
Workgroup Members
Denise Clanton, Director, Diagnostic Imaging Operations, MD Anderson Cancer Center
Natisa Dill, Vice President, Quality and Safety, MaineHealth Medical Group
Sonya Fleming, VP of Transformation and Experience, Vytalize Health
Laura McDonagh, AVP, Northwell Health
Shonda Marsh, Patient Experience Manager, UTHET Physicians
Jessica Murphy, Mgr., Member Experience, Premise Health
Tammy Reid, Director of Operations, North Olympic Healthcare Network
Natalie Rivera, Patient Experience Consultant, Children’s National
Rachel Scally, Director of Patient Experience, MOTION PT Group a partner of Confluent Health
Equity and Inclusion
Workgroup Co-Chairs
Lisa Branson, Nursing Executive, SONIFI Health
Christine Kouri, Director, National Newcomer Navigation Network (Canada)
Workgroup Members
Jennifer Carron, Patient Experience Officer, BJC HealthCare & Washington University
Jodi Gross, Manager of Patient Support Services, Sharp Grossmont Hospital
Frank Hrabe, Retired Volunteer Professional, Children's of Alabama
Carol Santalucia, Consultant, Santalucia Group
Essential Hospitals
Workgroup Co-Chairs
Shariff Abdelhamid Sr., Director, Patient Experience and Language Services, Denver Health
Nicole Kirchhoffer, PXO, Maimonides Medical Center
Workgroup Members
Mohammad Almobarak, Physician, Freelance
Donna Brown, Associate Hospital Administrator, Erie County Medical Center
Lara Burnside, CXO, CSE Leadership
Gerardo De Leon, Director, Patient Experience, Parkland Hospital- Dallas
Jamie DI Piazza-Rodriguez, Manager of Patient Experience, Saint Francis Health System - Tulsa, OK
Terri Hepp, CXO, Arnot Health
Aqueelah Johnson, Director Patient and Guest Relations, Jefferson Einstein Philadelphia
Aiyana Johnson, Chief Experience Officer, San Francisco Health Network
Heather Lazarides, Clinical Program Manager, BJC Healthcare
Cherie Lyltle, Patient Experience Manager, Nebraska Medicine
Amy Matthews, Manager of Patient Experience for Non-Acute Hospital Based Services, Tampa General Hospital
Garrett South, Director of Patient Experience, CommonSpirit Health
Kristi Stern, Corp. Director of Patient Experience, Ardent Health Services
Sharon Cross, Program Director/PFCC, Ohio State University Wexner Medical Center
Patient Advocacy
Workgroup Co-Chairs
Elizabeth Deacon, Senior Director, Experience of Care, Sutter Health
Kelly Holland, Manager, Patient and Family Experience, University of Vermont Medical Center
Linda Vandervoort, Director, Patient Relations, Language and Disability Services, White Plains Hospital
Workgroup Members
Jennifer Ball, Director Of Patient Experience, University of MD Midtown
Dana Berry, Market Director Regulatory and Accreditation, UTHET
William Bryant, Director, Data Reporting & Analytics, Sutter Health
Kathy Denton, Director, Patient Experience, UT MD Anderson Cancer Center
Ann Doran, Executive Director, Office of Patient Advocacy, Veterans Administration
Maria Fernandez, Director of Patient Experience - System Services, Emory Healthcare
Tyler Gegen, System Senior Director, Patient Experience, Mount Sinai Health System
Mecciya Majrashi, President, Saudi Patient Experience Club
Jeff Mitchell, Veteran Experience Officer, U.S. Department of Veterans Affairs
Kim Pedersen, Director, Operations, Northwestern Medicine, Marianjoy Rehabilitation Hospital
Rob Rahal, Patient Advocate, VA Pacific Islands Health Care System
Jesse Santos, Director of Business Development, EMPros (Emergency Medicine Professionals, P.A.)
Amanda Shea, Director, Advocacy and Development, UMass Memorial Medical Center
Pediatric
Workgroup Co-Chairs
Ginger Dzick, Director, Experience, Children's Wisconsin
Stacy Sedlack, Patient Experience Manager, St Louis Children's Hospital, BJC Health System
Workgroup Members
Andrea Akenova, Director, Patient & Family Experience, Phoenix Children's Hospital
Joy Burt, Patient Experience Manager, Akron Children's
Kamil Cak, Vice President, Experience of Care, Children's Hospital of The King's Daughters
Jennifer Coldren, Manager, Quality & Operations Improvement, Children's Hospital of Philadelphia
Sandra Cortez-Schultz, Executive Director, Patient and Family Experience, CHOC Hospital
Kelly Foy, Certified Child Life Specialist, Connecticut Children's
Susan Gilland, Manager Patient & Family Experience and Interpretation Services
Connecticut Children's
Lisa Gingerich, Regional Director Service Excellence, Baylor Scott & White Health
Elizabeth "Liz" Kruvand, Patient Experience Specialist, SSM Health Cardinal Glennon Children's Hospital
Shanna McCann, Sr. Experience Coach, Children's Minnesota
Teresa Prouty, Family Partnership Coordinator, Dayton Children's Hospital
Mandy Riemer, Director, Care Navigation and Experience, Children's Mercy
Missy Staben, Director of Experience Elevation, Cook Children's
Hannah Wynn, Patient Experience Specialist, UF Health
Physician
Workgroup Co-Chairs
Liza Di Leo Thomas, Medical Director, Patient and Provider Advocacy, Ochsner Health
Alexie Puran, Pediatric Emergency Medicine, Asst. Professor of Clinical Pediatrics, Columbia University, NYC Health + Hospitals/Harlem
Workgroup Members
Dr. Syed Ahmed, Physician, Endeavor Health- Northwest Community Hospital
James Castellone, Chief Medical Officer, Eastern CT Health Network
Michael Kanter, Professor, Health System Science, Kaiser Permanente School of Medicine
Sherry Kroll, Director of Human Centered Care, Hartford Healthcare
Paul Lansdowne, Executive Medical Director, Physician Service Excellence, Methodist Health System, Dallas
Winnie Lee, Chief of Staff, Chief of Diagnostic Imaging, Cambridge Memorial Hospital
Sofie Morgan, Associate Chief Quality Officer for Patient Experience, University of Arkansas for Medical Sciences
Sephora Morrison, Pediatric Emergency Medicine Physician, Children's National Hospital
Sachin Patel, Pulmonary & Critical Care Physician, Respiratory Consultants
Taylor Sewell, Assistant Professor of Pediatrics at CUMC; Medical Director of Patient Experience, Columbia University; NewYork-Presbyterian Hospital
Donald Wickline, Medical Director of Patient & Consumer Experience, Cone Health
Amit Singh, Pediatric Hospitalist Attending/Physician Director, Cook Children's Experience, Cook Children's Medical Center
Volunteer Professionals
Workgroup Co-Chairs
Alex Seblatnigg, Director of Volunteer Services and Internal Engagement, Shepherd Center
Amy Venenciano, Director of Guest Services & Volunteer Services, University of California San Francisco
Workgroup Members
Kim Beasley, Director of Communications & Outreach, A.G. Rhodes
Beth Daddario, Director Volunteers and Guest Services, Inspira Health
Katie Daher, AVP, Volunteer, Guest, and Spiritual Care Services, Ochsner Health
Linda Fisher, Regional Director, Guest Services, UCHealth
Robin Goldberg, Director of Volunteers, Burke Rehabilitation
Joy Hardy, Director of Volunteer and Guest Services, Children's of Alabama
Marie Howell, CVA, CAVS, Manager, Volunteer Services, Cook Children's Medical Center
DaVida Lee-Williams, Director, Guest & Volunteer Services, Winship Cancer Institute
Crystal Lorah, Director of Auxiliary and Volunteer Services, Phelps Health
Erica Luciano, Program Manager, UChicago Medicine
Kathleen McIntire, Sr. Operations Manager, Volunteer Services, Kaiser Permanente Orange County
Mary OBrien, Manager Volunteer Services/ Gift Shop, UnityPoint Health St. Luke's
Erin Pittman, Director, Volunteer Services, Animal-Assisted Services and Gift Shops, Mayo Clinic
Jenny Ricklefs, Manager, Volunteer Services and Shadowing, UCHealth University of Colorado Hospital
Peggy Skudera, Manager, Volunteer & Student Services, McLeod Health
Katie Smith, Manager, Volunteer Resources, Stanford Health Care
Laura Smith, Experience Director, Stormont Vail Health
Tricia Spence, Program Manager, Volunteer Services and Special Events, St. Jude Children's Research Hospital
Linda VanFulpen, Manager of Volunteer Services, Sharp