Patient Experience Advisory Board

Advisory Board members provide insights and input on the direction of the Institute and review the Institute's current resources, offering suggestions on new opportunities and areas of focus. The purpose of this group is to ensure the Institute maintains its focus on the topics of greatest importance to healthcare leaders and has a finger on the pulse of the critical issues influencing patient experience efforts.

Board Co-Chairs

Tyler Gegen

Senior Director of Patient Experience
Mount Sinai Health System

Shannon Patterson

Executive Director of Consumer and PX
Stamford Health

Board Members

Sonia Almendarez

Division Vice President, Patient Experience
HCA Houston Healthcare

Katie Arnett

Vice President/Chief Patient Experience Officer
UK King's Daughters Medical Center

Jennifer Ball

Director of Patient Experience & Advocacy
University of Maryland

Randall Caldwell, CPXP

Director of Patient Experience
Baptist Health Louisville

Cheryl Call

Manager Volunteers, Gift Shop, Hospitality and Chaplaincy Services
Utah Valley Hospital, Intermountain Healthcare

Jennifer Carron

Patient Experience Officer
BJC Healthcare

Amanda Casillas

Director Service Excellence
Stanford Healthcare

Karen Cernock, MBA, CPXP

Vice President, Consumerism 
Memorial Hermann Health System

Stacy Colimore

Director of Patient Experience
Johns Hopkins Health System

Tara DiDonato

Senior Director, Patient Experience
NewYork-Presbyterian Brooklyn Methodist

Linda Fisher, CAVS, MS, CEL

Regional Director, Guest Services
UCHealth

Brandon Jones

System Patient Experience Manager
Carilon Clinic

Namgyal Kyulo

Director, Patient Experience
City of Hope Medical Center

Cherie Lytle, CPXP

Manager of Consumer Experience
Nebraska Medicine

Katelyn Moser, CPXP

Senior Director, Patient Experience
MedStar Washington Hospital Center

Jennifer Muchow

System Director, Experience of Care
Bon Secours Mercy Health

Liz Paskas

SVP, Chief Patient Experience Officer
Hackensack Meridian Health

Bianca Radney

Vice President of Patient and Family Experience
Texas Health Resources

Rebecca Ruckno

Director Language Services
Geisinger

Prabhiyot Singh

Director, Customer Experience
Trinity Health

Alison Soileau

System VP, Patient Experience & Service Excellence
Ochsner Health

Garrett A. South, CPXP

Director of Patient Experience
Dignity Health California Hospital Medical Center

Karenna Thatcher

Director of Experience Learning
AdventHealth

Alicia Wierenga

Sr. Director Patient and Family-Centered-Care
UMass Memorial Medical Center