ED Processes & Improvements: Implementation Best Practices & Outcomes
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and Lean value stream analyses to isolate ED segmentation times to identify where and how to improve and eliminate waste. The tactics we will share are at no cost to any hospitals, are reproducible across hospital settings, and can be implemented in a short timeframe with tangible results in a few months.
Learning Objectives
-Identify Key Strategies for Enhancing Patient Experience in Emergency Departments
-Implement Standardized Reporting and Communication Strategies for Emergency Departments
-Collaborate with Multidisciplinary Teams for ED Process Improvement
Speakers
-Courtenay Bruce, JD, MA, CPHQ | Associate Chief Experience Officer, Houston Methodist Hospital System
-Ashleigh Kamencik-Wright, MBA, BSN, RN | Program Director, System Patient Experience, Houston Methodist System
-Terrell Williams, MS, MPH | Project Manager, Houston Methodist System
-Natalie Zuniga-Georgy | Sr. Consultant, Houston Methodist System
*This webinar is an encore presentation from ELEVATE PX 2024.
Non-members can purchase webinars at a cost of $49 each.
If this is a sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Related content
-
Culture & Leadership
A Human Experience Pioneer in Brazil
Marcelo Alvarenga, CEO of ConectaEXP Brazil, joins Jason Wolf, CEO & President of The Beryl Institute to discuss his passion for education in the healthcare experience space in Brazil. Listen in as Alvarenga describes the innovative efforts he has helped lead that have inspired Brazilian healthcare institutions to commit to a focus on human-centered care.
Learn more -
Culture & Leadership | Staff & Provider Engagement
A Toolbox for Work-Life Balance
Do you ever feel like you live at work? Do you have a difficult time getting in enough “ME Time” to balance work and life? In this webinar, we will consider some of our roadblocks that get in our way and identify techniques to support living a more balanced, fulfilled life. Utilizing the Fish! Philosophy
Learn more -
Culture & Leadership | Policy & Measurement | Staff & Provider Engagement
Promoting Anti-Racism and Supporting Staff through Policy
Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in 2020. As part of this effort a diverse group of colleagues responded to a call for action from the staff to create a policy that clearly defines how to manage patients acting in a racist/ discriminatory way while supporting staff as
Learn more