Culture & Leadership | Patient and Care Partners

Broaden the Scope of What You Consider Experience

Published August 26, 2024

Stacy Palmer, Senior Vice President & COO of The Beryl Institute, sits down with Pattie Cuen, Senior Vice President of Jarrard Inc., to discuss a recent consumer survey about public values in healthcare experience. Listen in as Cuen shares key insights and emphasizes the importance of seeing the bigger picture of experience by focusing on multiple factors simultaneously.

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Culture & Leadership | Staff & Provider Engagement

Enhancing Provider Communication with the CURO Conversations Model

Published November 4, 2025

Effective communication is vital for exceptional patient care, relying on providers’ integration of communication models into their daily practice. At Cone Health, we’ve embedded the CURO Conversations Model—Connect, Understand, Reveal/Relate, and Outcomes—into our culture since 2017, championed by Dr. Donald Wickline and the Patient Experience team. New providers undergo comprehensive orientation, receive CE credits, and
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Culture & Leadership

Coming Home to Patient Experience

Published March 26, 2026

Christopher Gomez Customer Experience Coordinator University of Texas, MD Anderson Cancer Center Some people discover their purpose by accident, but others feel it long before they can name it. I grew up caring for my grandparents, never realizing those small moments of compassion would shape my entire career. Years later, after accompanying loved ones through
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Culture & Leadership | Patient Family & Community Engagement

National Human Experience Movement Led by SOBREXP in Brazil

Published October 28, 2025

Complimentary – Discover the inspiring journey of Brazil’s National Movement in Human Experience, led by SOBREXP, the Brazilian Society of Patient Experience and Person Centered Care. Learn about the timeline, strategies, challenges, and key achievements that have shaped this groundbreaking effort to elevate the human experience. Speakers: • Carla Ledo, RN, MBA, CPXP | President,
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Broaden the Scope of What You Consider Experience

Related content

Enhancing Provider Communication with the CURO Conversations Model

Coming Home to Patient Experience

National Human Experience Movement Led by SOBREXP in Brazil

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Become a member for access to this resource and more:

Broaden the Scope of What You Consider Experience