Patient/Family Advisors Partnering with HealthCare Staff/ Providers: Gathering Real-time Patient/Family Experiences to Guide Quality Improvement

The aim of this project was to determine if having patient/family advisors partnering with unit/site/program staff to develop and implement a tool to gather real-time patient experiences, is a feasible approach and one which would assist unit staff to consider patient experiences as measures of what works well and where improvements are needed. This paper presents details of Alberta Health Service’s pilot co design study involving patient/family advisors gathering real-time patient experiences related to the services and care they received as part of two different sets of units, one set of units at an urban facility and one other unit at a rural facility.