Is this really happening? Family-centered care during COVID-19: People before policy
Published August 5, 2020
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Culture & Leadership | Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
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Complimentary – This 30-minute session will explore key headlines from the most recent PX Pulse report and findings from the State of Human Experience 2025 study. Participants will engage in discussion on consumer perspectives on the current state of healthcare, review the biggest trends in human experience, and reflect on how these insights will impact both
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Patient Family & Community Engagement | Staff & Provider Engagement
What Does Excellent Look Like?
Published July 15, 2025

This webinar explores how connection and communication directly impact the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and reinforce behaviors that reflect excellence. Participants will learn how to define effective versus ineffective communication, discuss what “excellence”
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Patient Family & Community Engagement | Staff & Provider Engagement
Connecting Compassion for Patients with Health Care Worker Wellbeing
Published July 29, 2025
This webinar will explore: understanding who patients are, what they need, and how compassion can be shown; research on the benefits of compassionate care for patients and providers; and practical communication skills to avoid common pitfalls that increase suffering. By reconnecting healthcare workers with the “why” of their roles, we can enhance patient experience and
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