Implementing a Simulation-Based Program for Nurse Leader Patient Rounding

Amanda Anderson, BSN, RN, PCCN-K, CHSE | Simulation Lab Education Facilitator, Carilion Clinic
Brandon Jones, MSN, RN, CEN, NEA-BC | System Patient Experience Manager, Carilion Clinic
Ashli Semones, Special Projects Director, Carilion Clinic

Although leader rounding has been shown to improve overall patient experience, this was not observed at Carilion Clinic. Shadowing and data analysis yielded insight into deficiencies in the process for preparing leaders to round. The team’s goal was to build a consistent culture of nurse leader patient rounding. A collaborative approach was used to develop and implement an innovative use of simulation; a nurse leader patient rounding simulation course. This webinar will review strategies for designing the simulation program including proper debriefing techniques, and review implementation “lessons learned.”