PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – April 2020
The second edition of the quarterly survey comes amidst the COVID-19 pandemic, and finds that while fewer Americans are visiting primary care physicians and specialists, their level of satisfaction with their healthcare has significantly increased since the last Pulse in January. The study also shows that Americans are placing an increased emphasis on reducing the threat of infectious diseases in light of COVID-19.
Related content
-
Innovation & Technology | Patient Family & Community EngagementModern Strategies for Purposeful Rounding
As an evidence-based, data-driven nursing initiative, we know that purposeful rounding provides accountability at the bedside that significantly impacts the patient experience. But how do you leverage modern communication tools and techniques to streamline information flow among care teams in the clinical setting? How do you actively involve patients in their care and foster better
Learn more -
Patient Family & Community EngagementStrengthening patient-family engagement amidst a pandemic: Lessons learned and paths forward
The COVID-19 pandemic was highly disruptive to healthcare and negatively affected healthcare worker and patient experience on multiple levels. Patient Family Advisors serve an important role in partnering with health systems to improve patient experience, yet the work of many volunteer programs were interrupted by the onset of the pandemic, at a time when integrating
Learn more -
Innovation & Technology | Patient Family & Community EngagementWhy it’s Vital to Adopt an Aggressive Patient Experience Strategy
Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. - April 2020
Access Now