Profile
Quality Reviews is a digital health company that focuses on improving patient engagement across the care continuum for provider and payer organizations. Our real time, patient engagement platform, delivers interactive, automated, and personalized messages across omni-channel outreach so healthcare organizations can stay better connected with their patients before, during, and after a visit.
Providers and payers can leverage any of our five digital patient engagement solutions to push education, reminders, or notifications, as well as gather feedback, clinical readings, and insights to perform service recovery immediately. Each solution is mapped to a specific stage of care, Discoverability, Pre-Arrival, Site of Care, Post Visit, and Care at Home, allowing healthcare organizations to provide better comprehensive experience across a patient’s entire care journey.
Quality Reviews has over 20 million patient encounters on the platform to date, enabling powerful analytics and benchmarking with client such as Mount Sinai Heatlh System, NYU Langone, Grady Health, and Vanderbilt Health Services.
Services
Q Notify
Increase access for patients and improve pre-arrival experience, by automating pre-visit messaging, notifications, and education prior to a practice, ambulatory, or inpatient visit. Providers can reduce no show and cancellation rates, and ensure patients get the care they need. Have patients complete pre-arrival tasks such as forms, authorization, and instructions.
Q Rounding
Accelerate efforts to improve patient throughput, from admission to discharge, while providing better care, reducing costs, and maximizing resources. Clinicians use Q Rounding to address patient requests faster, with smart task routing. Ensure patient safety and reduce LOS by initiating discharge planning through digital education.
Q Connect
Address patient challenges within the first 24 hours after discharge. Obtain real time patient feedback to inform service recovery after a site of care visit. Send helpful reminders and instructions to patients within 24 - 72 hours of discharge to prevent readmissions and unnecessary ED visits.
Q @ Home
Scale care coordination when patients are at home. This solution empowers patients and family members to manage care in the comfort and safety of their own home. Message important instructions and educational materials, but also track vitals and clinical readings, so providers can immediately intervene and address patient needs.
“Q Reviews revolutionized the way we performed service recovery. The daily information we gather helps us understand our performance in the eyes of our patient community.”
Dr. Gustavo Del Toro
Chief Medical Officer
Wyckoff Heights Medical Center
“It provides a level of transparency, in real time, we’ve never had. Frontline staff and leaders beyond patient experience use patient feedback to improve things.”
Michele Pirkle MBA, CPXP
Executive Director, Patient and Family Experience
Grady Health