Profile
Protoqual links real-time feedback with targeted video learning to transform patient experience at healthcare organizations. We automatically deliver insights and training directly to your health teams, giving them the tools to provide exceptional care while respecting their busy schedules.
With Protoqual you can:
• Collect and analyze quantitative and qualitative patient feedback
• Automate learning with our 3-minute, bite-sized training videos
• Track progress and celebrate wins across your organization
• Distribute and manage your own PX initiatives
Health plans, HCOs, and medical groups use Protoqual to support their front-line teams with actionable insights AND scalable skill-building, all while keeping patient experience on top of mind. The results? Groups have improved their CAHPS scores by as much as 89% in just twelve months.
Services
Patient surveys with real-time analytics
Make your data collection count with accessible, CAHPS-aligned surveys that automatically become training recommendations. View results in real-time in an intuitive dashboard on your PX Hub and email summaries for every level of your organization.
Targeted training in five minutes per week
Upskill your teams with the skills they need to deliver exceptional experiences. Protoqual training is specifically tailored to the unique needs of each medical practice, clinic, or department, and delivered automatically to inboxes each week.
Video education created by PX leaders and Emmy winners
On-demand access to a 100+ and growing video library, covering important topics in patient experience such as: empathy, phone etiquette, service recovery, cultural competence, access, active listening, senior care, CAHPS, HIPAA, and more.
Recognition and rewards for staff
Support organization-wide improvement with built-in reward programs that inspire staff, celebrate their achievements, and offer professional development opportunities.
“Protoqual has cracked the code for elevating patient experience across a healthcare organization.”
Clinical Program Manager
Major CA Health Plan
"Should be required viewing for all levels of patient care personnel."
Chief Medical Officer
Nationwide Health System
“Protoqual is a great tool for any medical practice. The program is simple and time efficient; it has allowed us to reach our patients in ways we never have before and the learning modules for staff are fun and informative. We absolutely love it!”
Practice Leader
Southern California Multi-Practice Group