Patient Experience Scholars

The Beryl Institute Patient Experience Scholar Program reinforces our commitment to support the growing conversation on the importance of the patient experience in healthcare and expanding the body of knowledge on this topic. The program supports Professional doctoral students as they conduct research associated with the patient experience. Candidates come from across the healthcare educational spectrum from nursing to management to healthcare administration.

Identified, recognized and supported by The Beryl Institute, Patient Experience Scholars are scholar-practitioners at the forefront of expanding the body of research on the patient, resident and/or family experience and committed to exploring ideas and practices that will lead to positive healthcare outcomes.

2022 Patient Experience Scholars

Jenni Davis
Doctoral Candidate, International Family & Community Studies, Clemson University

Research Title:
What are levels and sources of stress for outpatient healthcare professionals (OHP), nurses, medical assistants, medical technicians, nurse practitioners, physician assistants, physicians, casting techs), as identified through the modified Nursing Stress Score? Do OHP who receive Child Life support in a patient interaction report less stress and greater satisfaction than OHP who request but do not receive Child Life support?

Lisa Huddleston
Doctoral Candidate, Health Communication, University of Kentucky

Research Title:
Is an intense focus on “just the scores” and piecemeal solutions detrimental to patient experience? An examination of organizational communication breakdowns from the perspectives of nurse managers who are accountable for their organizations’ patient experience measures.

Tiffany C. Jennings
Doctoral Candidate, Organizational & Change Leadership, University of Southern California

Research Title:
Beliefs, experiences and perceptions of frontline medical doctors within a primary care clinical setting when attempting to implement PX initiatives

Benta Omonge
Doctoral Candidate, Organizational Leadership & Development, Pan African Christian University, Kenya

Research Title:
Leadership strategies in healthcare facilities and patient experience in tertiary hospitals in Nairobi, Kenya

Kayley Perfetto
Doctoral Candidate, Health Quality, Queen’s University, Ontario Canada

Research Title:
What have been the experiences and perceptions of informal caregivers of adult patients of safety in inpatient units in hospitals with restricted visiting hours due to COVID-19?

2021 Patient Experience Scholars

Claire Hutchinson
PhD in Nursing, Sydney Local Health District / University of Sydney (Susan Wakil School of Nursing & Midwifery) Emerald Beach, NSW, Australia

Research Title:
Exploring staff and patient perspectives on why patients return unplanned to the Emergency Department

Gloria Sanmartín Antolín
PhD in Business, University of Barcelona Business School and Patient Experience Coordinator, Quironsalud

Research Title:
Defining the outpatient patient experience in a real hospital through the definition of a Case Study

Tammy Thompson, AIA, CPXP, EDAC, EdD (c)
Doctor of Education, Charleston Southern University and Director of Experience Design, Vidant Health

Research Title:
How might design and creative thinking facilitation serve as useful tools for nurse innovation?

2020 Institute Scholars

Haripriya Sathyanarayanan
PhD Student, Architect, University of California, Berkeley 

Research Title:
Spatial Perception of the Pediatric Built Environment and Patient-Centric Design: Can Collaborative Design of Inpatient Spaces Enhance the Patient Experience?

Natalie Jones
DNP Candidate, Thomas Edison State University

Research Title:
Will implementing an improved communication protocol improve nursing stress levels and improve patient safety outcomes related to pressure injuries?

2019 Patient Experience Scholar

Gail Sims
DNP Candidate, Grand Canyon University


Research Title:
Can training in HeartMathTM to patients and families of stroke survivors decrease caregiver anxiety and stress and improve mindfulness in preparation to care for their loved ones after discharge?

2018 Patient Experience Scholars

Emily Stefano
PhD Candidate in Clinical Psychology, University of Hawaii at Manoa

Research Title:
Examination of the multifaceted construct of body image dissatisfaction among pre-and post-operative bariatric surgery patients

Michael Molta
DM Candidate in Strategic Leadership, Thomas Jefferson University

Research Title:
Using exit polling at discharge to prove the HCAHPS survey is an inaccurate instrument for measuring patient experience or overall hospital rating

2017 Patient Experience Scholars

Courtney Haun
PhD in Public Administration and Public Policy, Auburn University

Research Title:
Examining the Influence of Proximity to Nurse Staffing Resources on Quality of Care Outcomes in Nursing Homes and Hospitals

Malcolm Moses-Hampton
Medical Doctorate, Wake Forest School of Medicine

Research Title:
Validation of Narrative Inquiry as a Device to Measure Patient Satisfaction

Sean Peter McKee
Doctor of Medicine, Ichan School of Medicine at Mt. Sinai

Research Title:
Does regular mindfulness practice and wearable biofeedback decrease cognitive load on surgeons and diminish perceived stress among patients undergoing otolaryngology procedures?

Nancy Reiland
Doctor of Nursing Practice, Lewis University College of Nursing

Research Title:
Does Training in Motivational Interviewing Techniques Increase Primary Care Providers Use of Self-Management Goals in Patients with Diabetes and/or Hypertension

2016 Patient Experience Scholar

Deborah Waltermire-Burton, MHS, OTR/L
Doctorate of Public Health Candidate, Johns Hopkins Bloomberg School of Public Health

Research Title:
How Do Family-Centered Rounds Affect the Family Experience in Pediatric Inpatient Settings?

2015 Patient Experience Scholars

Amy Costanzo
PhD Candidate, University of Cincinnati College of Nursing

Research Title:
Identifying Information Needs and Strategies for Patient Involvement in Hospital Safety

Kelly Edwards
Doctor of Philosophy Candidate, University of Tasmania, Australia

Research Title:
"Nothing About Me Without Me": The Co-Creation of a New Patient Experience Measurement and Feedback Instrument

Donna Kincheloe
Doctor of Nursing Practice Candidate, University of Southern Indiana

Research Title:
The Effectiveness of a Spiritual Care Toolkit to Facilitate Spiritual Care Needs

2014 Patient Experience Scholars

Kimberley Barker
PhD Candidate, Benedictine University and Manager, Operations and Support Services, University of Michigan Health System

Research Title:
How Patient- and Family-Centered Care is Impacting Health Care at a Major U.S. Health System

Meredith L. Clements 
Instructor and Doctoral Student - Department of Communication, University of South Florida, Manager

Research Title:
Expanding Conceptions of Patient-Centered Dialogue

Hemant Kassean
Senior Lecturer, University of Mauritius

Research Title:
An Investigation into Patients' Perceptions of Service Quality of the Public Health Care Sector of Mauritius

Tami Lewis
PhD Candidate, Chicago School of Professional Psychology and Director, Service Excellence, Robinson Memorial Hospital

Research Title:
The Relationship between Leaders Who Contribute and Influence the Sustainability of High Patient Satisfaction Scores

2013 Patient Experience Scholars

Logan Kendall
PhD Candidate, University of Washington

Research Title:
Identifying Information Needs and Strategies for Patient Involvement in Hospital Safety

Gayle Ridgway
DNP Candidate, University of Massachusetts at Dartmouth and Private Contractor, CRNA Group, Anesthesia Professionals

Research Title:
An Educational Intervention to Increase Nurses’ Knowledge and Attitudes of Postoperative Pain Management to Improve Patient Satisfaction

Anthony C. Stanowski
President & CEO, Commission on Accreditation of Healthcare Management Education

Research Title:
Association Between Patient Experience and Hospital Financial Performance Pre and Post Implementation of Centers for Medicare and Medicaid Services (CMS) Pay for Performance Initiative

2012 Patient Experience Scholars

Karen Grimley
PhD Candidate, Nursing, Christine E. Lynn College of Nursing at Florida Atlantic University and Chief Nursing Officer, UC Irvine Medical Center

Research Title:
Identifying Descriptions of Quality Nursing Care Shared by Nurse and Patient in an Acute Care Hospital Environment

Claire Senot
PhD Candidate, Operations Management, The Ohio State University

Research Title:
The Financial Impact of Combining Clinical and Experiential Quality in U.S. Acute Care Hospitals