FREQUENTLY ASKED QUESTIONS

What is PX 101?

PX 101 equips healthcare organizations with a foundational, easy-to-use educational resource to support and enhance your culture of patient experience excellence by building patient experience knowledge and skill for all employees across an organization. PX 101 provides tools and activities to facilitate discussions on what patient experience is, what to consider in ensuring the best experiences for all, and how all roles within a healthcare organization impact experience excellence.

Who Developed PX 101?

PX 101 is a community-inspired and developed resource. A number of patient experience community members participated in several focus groups offering suggestions on resource elements, content and format. It’s been thoughtfully designed based on instructionally-sound adult learning principles with content guidance provided by patient experience subject matter experts and users in the field (people like you and me).

What's included in PX 101

This educational resource provides up to 3.5 hours of customizable content tailored to your care setting, organization’s branding and culture. It is designed to be an in-person, facilitator-led educational offering along with several tools that can be used for reinforcement. This resource will enhance your patient experience journey and is not intended to be used in isolation or as a stand-alone resource. Linking the education to your overall patient experience efforts is critical to see the desired impact this resource offers. The tool kit consists of the following components:

  • Resource Overview
  • Classroom Sessions (7) – PowerPoints, Facilitator Notes, and Participant Handouts
  • Reinforcement Whiteboard Videos (7) 
  • Leader-led Reinforcement Activities (16)
  • Introduction to Patient Experience 101 PowerPoint (Introduction for Leaders)
  • Patient Experience 101 Guide for Leaders (Includes follow-up activities)

To help you get started, The Beryl Institute provides a 30-minute implementation session to support those preparing to deliver/facilitate PX 101. 

Who is PX 101 for?

This is a multi-faceted resource that you can use as part of an overall strategy to introduce, support or reinforce patient experience excellence in your organization. It is designed to be used in all types of facilities (hospital, acute care, physician practice, rehabilitation, hospice, etc.) and is appropriate for all team members throughout your entire organization (both clinical and non-clinical roles). The topics are suitable for new employees (e.g. new employee orientation) and experienced team members (e.g. annual education sessions). 

Do I have to be a member to purchase PX 101?

PX 101 is available to both members and nonmembers. While membership is not required, organizational members do receive additional savings with discounted pricing. 

When is the best time to implement PX 101?

Since this resource is not intended to be used in isolation or as a stand-alone resource, it can be used immediately to enhance your patient experience journey. Linking the education to your overall patient experience efforts is critical to see the desired impact this resource offers. We do recommend that you use the Introduction to PX 101 presentation as means to introduce PX 101 to your leadership prior to using.

How do I access PX 101 after purchase?

Once payment is received, please expect to receive an email with a document highlighting instructions and guidelines for downloading PX 101 from the PXLearning site.

Is there a specific order one must follow in leading the PX 101 sessions at an organization?

There are several ways you can present PX 101. The sessions are not numbered; therefore, they can be used individually or linked together in a series. The Resource Guide provides multiple recommendations and suggestions on use.

What are the customization capabilities of PX 101?

PX 101 provides up to 3.5 hours of customizable content tailored to your care setting, organization’s branding and culture. Each session includes options for customization. While each session PPT includes a copyright, permission is granted to customize the presentation by adding your organizational logo as desired. Icons in the Facilitator Notes suggest places where you have the option to customize the materials by adding or substituting your own model, framework or statistics. The materials provide guidance without demanding use of a single model; the goal is to support your patient experience efforts, not serve as a replacement for them.

Can I use PX 101 for onboarding staff?

Yes, PX 101 is ideal for orientation programs. See “Who is PX 101 for?”

Can the content be integrated into a learning management system (LMS)?

While the sessions are designed as facilitator led education and not formatted to be delivered as a stand-alone on-demand module(s), the file formats of the resources included are PDFs, PowerPoints and Word documents which can technically be uploaded into any LMS.

Who is best to lead and/or facilitate PX 101 at my organization?

Because PX 101 includes everything you need to successfully present the education and ensure consistency, you can involve multiple people in facilitating PX 101. Professionally developed PowerPoint slides guides the flow of the session, helps the Facilitator stay on track, and provides a high level of visual interest. The Facilitator Guide (placed in the Notes section of the PPT for convenience) allows the Facilitator to focus on the presentation of the session and involvement of the participants and includes all key content, directions for exercises, timing, key questions and expected responses from participants. We recommend individuals who have some knowledge in your patient experience efforts and experience in facilitation are best suited to deliver PX 101.

Does the purchase of PX 101 include implementation or “train the trainer” support from The Beryl Institute?

To help you get started, The Beryl Institute provides a 30-minute implementation session to support those preparing to deliver/facilitate PX 101.

Does PX 101 offer Patient Experience Continuing Education Credits (PXEs)?

No, PX 101 is a multi-faceted resource that can be used in a variety of ways with the ability to customize many components, thus the resource is not eligible for PXEs.

What is the refund policy for PX 101?

Since PX 101 is a digital toolkit of materials accessible using a link to download the materials from the PXLearning website, refunds cannot be issued once the access link is sent to you.

Who is the best person to contact for PX 101 service support?

For service support, please contact pxlearning@theberylinstitute.org or 866.488.2379 option 4.

For additional questions, contact the Institute at 1.866.488.2379 or send an email to pxlearning@theberylinstitute.org.