Elevating the Human Experience in Healthcare

We are the global community of practice committed to transforming the human experience in healthcare.


What is PX/HX?

We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

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Experience Pathway

These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.

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Benefits of Membership

Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.

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"We have found a home with The Beryl Institute that we did not have in other organizations. The collaboration is tremendous."

Cate Murphy

Corporate Relations & Client Engagement
Samaritan Technologies

"The Beryl Institute is the resource center for all things patient experience.”

Jennifer R. Purdy, LCSW

Executive Director for Veterans Patient Experience (VA PX)
US Department of Veterans Affairs

"The Beryl Institute is unmatched in providing engaging, insightful, evidence-based patient experience content."

Lorraine Johnson

Sr. Nurse Coordinator, Patient Experience
Englewood Health

"The Beryl Institute is a community of like-minded healthcare professionals, driven by the idea that patient experiences matter."

Dwight W. McBee MBA, BSN, RN, CPXP

Chief Experience Officer
Temple University Health System

"This community reminds us why we do what we do and who we do it for."

Summer Marrero

Guest Relations Manager
Broward Health

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