Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place. Patient experience can be said to be the foundation of healthcare.
Learn MoreWe invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedThese foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWe define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig Deeper
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
Human Experience 2030 (HX2030) reflects the insights of a global community of patients, family members, care
The latest release of PX Pulse points to affordability and access to hospitals and treatments as
Experts from around the globe in the field of patient and family partnerships explore what is
This paper identifies the critical reasons healthcare leaders today must invest in experience leadership and structure.
The pages of PXJ have served a primary purpose, to expand the evidence on patient experience
PX Marketplace Webinar – 2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar will explore the critical intersection of language access and health equity. This engaging event will cover a range of topics, including: Language Barriers: Address the challenges posed by language barriers and their impact on healthcare access and
PX Marketplace Webinar – 2pm ET / 1pm CT / 12pm MT / 11am PT – In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater
12pm ET / 11am CT / 10am MT / 9am PT – Whether you are new to patient experience or looking to advance your skills as a leader, The Beryl Institute offers programs to support you in your professional journey. Join this informational webinar to learn about The Beryl Institute’s Certificate Programs and the Fellow
2pm ET / 1pm CT / 12pm MT / 11am PT – The webinar will explore the impact of lost belongings on the patient, their families, and your organization. You will hear best practices for empowering and motivating your staff around the patient belongings process through awareness, education, recognition, and incentive programs. Key learnings will
PX Marketplace – 2pm ET / 1pm CT / 12pm MT / 11am PT – Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows
2pm ET / 1pm CT / 12pm MT / 11am PT – Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about a rise in incivility has the potential to diminish organizational trust and threaten safety and quality of care. This webinar will describe the development of escalation management training that
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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